Marissa Moore Email & Phone Number

Williamsport, Pa, Us

• Lead diverse technical pre-sales teams in fostering community-based innovation and alliances, driving impactful outcomes through OKRs.• Cultivate a culture of agility and continuous learning, emphasizing knowledge sharing and industry thought leadership.• Partner with watsonx Communities of Practice leaders to build vibrant technical communities and deploy tools for collaboration.

Williamsport, Pa

• Developed and refined training programs across Cloud and AI by researching industry, customer pain points, and IBM products.• Managed the learning strategy and delivery of award-winning training programs for the $11.5M IBM Center for Cloud Training initiative.• Hosted marketing events like Tech TV and Study-with-Me, reaching over 1,500 users and contributing to 2,213 credentials earned in one year.

Sc Department Of Health And Human Services

• Managed Change Request process for system functionality, securing a 3-year contract extension• Conducted Train-the-Trainer sessions with Regional Trainers to ensure smooth system releases• Developed comprehensive learning materials and job aids for multiple system releases

State Of Ny: Department Of Health

• Led training sessions for software, resulting in a 60% efficiency improvement in operations.• Managed the design and development of 4 Instructor-Led Training and 4 Web-based training deliverables for Health Home Implementation Services.• Utilized Adobe Captivate for web-based training development.• Achieved significant impact on training effectiveness and employee performance.

University Of Ca

• Developed 47 new reports for various stakeholder groups, increasing software solution usage by 75% and contributing to an $11 million PCR value• Managed reporting needs for 8 client groups across university sectors, including risk management reports for workers’ compensation and environmental health & safety• Co-authored deliverables such as Process Flow and Requirements and Training User Guides for IBM at University of CA

Dc - Department Of Homeland Security

• Documented functionality, error messages, and usability requirements for prototype development• Created "Persona Profiles" for DHS/USCIS to design software solutions• Facilitated client government meetings to present user experience work• Managed schedule and scope of work for deliverables across 7 different teams

Client: New Indianapolis Airport

• Led project closure by identifying completion criteria, managing deliverables, and communicating with stakeholders for successful handover to Indianapolis Airport Authority• Facilitated GBS project change orders, resulting in $6 million additional revenue on a $30.1 million project• Managed IBM Help Desk for project testing activities and communications