Marissa Young Email & Phone Number

Bloomington, Illinois, United States

• Gather, process and manage industry event and trade show information • Conduct scheduling, registration, communications and logistical duties associated with Pinnacle's industry event and trade show participation • Retain, maintain and update records, schedules, plans and other documents related to Pinnacle’s industry event and trade show participation • Assist with annual trade show and industry event planning, troubleshoot any day-to-day issues that may arise with the industry event and trade show participation • Produce marketing communications under supervision of communications and brand manager and director of marketing communications • Communicate regularly and proactively with numerous event attendees and other event stakeholders • Help manage Pinnacle webinars and events, including the technical execution of the firm’s monthly APEX and Beyond the Classroom, among others • Respond to marketing-related requests from internal constituents throughout the organization • Support other marketing communications including writing, editing, content production, digital, presentations, photography, media, social media, video and other duties as assigned• Monitor Marketing and Communications KMA inboxes • Enter time and expenses accurately and in a timely manner • Handle and process confidential information with complete discretion • File projects and materials according to Pinnacle's internal filing system

Bloomington, Illinois, United States

• Develop all agency communication materials, such as brochures, event flyers the annual report, e-newsletter, and other written materials• Collaborate with leadership team, local residents, and other neighborhood agencies on projects, events, activities, and planning to strengthen the CB&E program• Attend and participate in community-based stakeholder meetings/events as MCCA representative• Keep appropriate files, documentation and records of program participation, volunteers, and contact with residents etc.• Attend trainings and provide presentations as designated • Plan and implement revenue generating events• Serve as liaison to the Board of Directors Fundraising Committee • Maintain confidentiality of all participant information

Bloomington, Illinois, United States

• Provide quality service to guests by responding to all requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay• Retain current clients and increase client base• Provide shuttle service to and from area locations• Communicate with supervisors, colleagues and clients in a courteous manner at all times• Utilize suggestive selling skills and company sales programs to maximize revenue and occupancy levels• Maintain guest accounts and cash drawer• Answer incoming phone calls, process reservations/cancellations/modification requests, and transfer calls to appropriate departments

Normal, Illinois, United States

• Implement programs and events aimed toward career readiness and preparation• Review and edit resumes, cover letters, and LinkedIn profiles for students• Network with employers on behalf of students• Present material on the topic of workforce strategies and tactics• Attend and facilitate job fairs• Strengthening student engagement by holding drop-in appointments 10 hours per week• Develop events for Career Services Cultural Career Network (CCN) geared toward underrepresented students and organizations • Serve as liaison and maintain partnership with TRIO student support services

Bloomington, Illinois, United States

• Memorized company credit card benefits and product inventory• Administered monetary funds and transactions• Conducted procedures for COVID-19 preventative measures• Adhered to companies’ protocols and expectations of employee presentation• Collaborated with a team of 5-10 co-workers each shift to ensure excellent customer service

Peoria, Illinois, United States

• Trained new employees on company procedures and expectations• Assisted customers with questions or concerns about company guidelines • Promoted the store credit card and other benefits • Demonstrated effective communication skills through engagement with co-workers and customers• Practiced excellent time management skills through punctual arrival of each shift• Displayed collaboration abilities through assisting co-workers with different projects and tasks

East Peoria, Illinois, United States

• Practiced effective communication skills through addressing customer concerns through phone calls and interactions• Escorted customers to desired seating area with efficiency and care• Utilized data software to create reservations for 50-100 people weekly• Performed data analytics to measure the potential number of reservations in Open table system• Collaborated with chef's and servers on incoming reservations and special requests to communicate modifications and ensure excellent customer service

Normal, Illinois, United States

• Conducted interviews with local entrepreneurs• Used Audacity media software to publish weekly podcasts • Dissected the facets of Networking in the workforce• Submitted clear and concise leads for podcast publishing

Peoria, Illinois, United States

• Promoted Cutco products to 5-10 residents and families• Facilitated showings to increase sales by 5%• Acted as a receptionist to generate appointments• Utilized employee software to track sales progress

Normal, Illinois, United States

• Solicited gifts for the college from, parents, friends, and recent graduates of Illinois State University over the telephone• Maintained and grew relationships with donors through building rapport about interests and journey at the University• Displayed knowledge of each funding opportunity with thorough explanation offered to each donor• Demonstrated strategic communication skills through negotiation and the ability to think quickly in response to questions and concerns• Cultivated strong interpersonal communications skills through connecting with alumni of all ages, as well as friends and family of the University• Utilized database system of Ruffalo Noel Levitz with proficiency • Adhered to the provided script and maintained conversation flow with effective management skills• Appropriately handled upset alum, concerns, objections, and related job stress

Normal, Illinois, United States

• Completed necessary checklist tasks each shift such as meal preparation, sanitary procedures, and closing duties• Maintained timeliness and punctuality throughout employment• Used teamworking skills to take and distribute orders in a timely fashion• Exercised excellent customer service skills and listening skills by properly taking customer orders and maintaining accuracy• Effectively communicated with management on existing issues• Developed problem solving skills through effective communication with co-workers• Displayed top tier leadership qualities and ability to be self-sufficient through completing individual projects• Enhanced financial literacy skills through working on cash register and completing transactions • Practiced proper food and sanitary protocols to ensure customer safety

Master Of Science - Ms, Communication, General, Current Student

Bachelor Of Science - Bs, Public Relations/Image Management, Graduate

Activities and Societies: • Sigma Gamma Rho Sorority, Inc. Fall 2017-Present o Maintain high scholastic achievement o Effectively recruit.

High School Diploma, Graduate

Activities and Societies: Track and Field: 4 years Choir: 4 years National Honors Society