Marissa Young Email & Phone Number

Bloomington, Illinois, United States

• Gather, process and manage industry event and trade show information
• Conduct scheduling, registration, communications and logistical duties associated with Pinnacle's industry event and trade show participation
• Retain, maintain and update records, schedules, plans and other documents related to Pinnacle’s industry event and trade show participation
• Assist with annual trade show and industry event planning, troubleshoot any day-to-day issues that may arise with the industry event and trade show participation
• Produce marketing communications under supervision of communications and brand manager and director of marketing communications
• Communicate regularly and proactively with numerous event attendees and other event stakeholders

Bloomington, Illinois, United States

• Develop all agency communication materials, such as brochures, event flyers the annual report, e-newsletter, and other written materials
• Collaborate with leadership team, local residents, and other neighborhood agencies on projects, events, activities, and planning to strengthen the CB&E program
• Attend and participate in community-based stakeholder meetings/events as MCCA representative
• Keep appropriate files, documentation and records of program participation, volunteers, and contact with residents etc.
• Attend trainings and provide presentations as designated
• Plan and implement revenue generating events

Bloomington, Illinois, United States

• Provide quality service to guests by responding to all requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
• Retain current clients and increase client base
• Provide shuttle service to and from area locations
• Communicate with supervisors, colleagues and clients in a courteous manner at all times
• Utilize suggestive selling skills and company sales programs to maximize revenue and occupancy levels
• Maintain guest accounts and cash drawer

Normal, Illinois, United States

• Implement programs and events aimed toward career readiness and preparation
• Review and edit resumes, cover letters, and LinkedIn profiles for students
• Network with employers on behalf of students
• Present material on the topic of workforce strategies and tactics
• Attend and facilitate job fairs
• Strengthening student engagement by holding drop-in appointments 10 hours per week

Bloomington, Illinois, United States

• Memorized company credit card benefits and product inventory
• Administered monetary funds and transactions
• Conducted procedures for COVID-19 preventative measures
• Adhered to companies’ protocols and expectations of employee presentation
• Collaborated with a team of 5-10 co-workers each shift to ensure excellent customer service

Peoria, Illinois, United States

• Trained new employees on company procedures and expectations
• Assisted customers with questions or concerns about company guidelines
• Promoted the store credit card and other benefits
• Demonstrated effective communication skills through engagement with co-workers and customers
• Practiced excellent time management skills through punctual arrival of each shift
• Displayed collaboration abilities through assisting co-workers with different projects and tasks

East Peoria, Illinois, United States

• Practiced effective communication skills through addressing customer concerns through phone calls and interactions
• Escorted customers to desired seating area with efficiency and care
• Utilized data software to create reservations for 50-100 people weekly
• Performed data analytics to measure the potential number of reservations in Open table system
• Collaborated with chef's and servers on incoming reservations and special requests to communicate modifications and ensure excellent customer service

Normal, Illinois, United States

• Conducted interviews with local entrepreneurs
• Used Audacity media software to publish weekly podcasts
• Dissected the facets of Networking in the workforce
• Submitted clear and concise leads for podcast publishing

Peoria, Illinois, United States

• Promoted Cutco products to 5-10 residents and families
• Facilitated showings to increase sales by 5%
• Acted as a receptionist to generate appointments
• Utilized employee software to track sales progress

Normal, Illinois, United States

• Solicited gifts for the college from, parents, friends, and recent graduates of Illinois State University over the telephone
• Maintained and grew relationships with donors through building rapport about interests and journey at the University
• Displayed knowledge of each funding opportunity with thorough explanation offered to each donor
• Demonstrated strategic communication skills through negotiation and the ability to think quickly in response to questions and concerns
• Cultivated strong interpersonal communications skills through connecting with alumni of all ages, as well as friends and family of the University
• Utilized database system of Ruffalo Noel Levitz with proficiency

Normal, Illinois, United States

• Completed necessary checklist tasks each shift such as meal preparation, sanitary procedures, and closing duties
• Maintained timeliness and punctuality throughout employment
• Used teamworking skills to take and distribute orders in a timely fashion
• Exercised excellent customer service skills and listening skills by properly taking customer orders and maintaining accuracy
• Effectively communicated with management on existing issues
• Developed problem solving skills through effective communication with co-workers

Master Of Science - Ms, Communication, General, Current Student

Bachelor Of Science - Bs, Public Relations/Image Management, Graduate

Activities and Societies: • Sigma Gamma Rho Sorority, Inc. Fall 2017-Present o Maintain high scholastic achievement o Effectively recruit.

High School Diploma, Graduate

Activities and Societies: Track and Field: 4 years Choir: 4 years National Honors Society