Marissa Gray (Gallegos) Email & Phone Number

• Designed and implemented award winning innovative and comprehensive benefits and wellness packages, successfully navigated vendor and broker relationships, and negotiated yearly renewals, securing cost-effective and competitive plans, enhancing employee satisfaction and retention, as well as ensured compliance with federal and state regulations.• Implemented new HRIS and benefits administrator companywide and improved existing leave of absence processes, streamlining processes and increasing efficiency• Coached managers through employee concerns and workplace issues and facilitated Mental Health First Aid training to facilitate conflict resolution and promote positive employee relation practices

United States

• Administered benefits program for a diverse workforce of over 10,000 employees; managed leaves of absence and contributed to wellness initiatives and open enrollment processes.• Handled entire employee life cycle, including onboarding, transfer, and termination paperwork; collaborated with HR directors and the assistant superintendent on urgent tasks.• Prepared materials for board meetings, collaborated with payroll, reconciled budgets, conducted regular audits, and created requisitions and payments, ensuring financial accuracy and compliance.

Salt Lake City, Utah, United States

• Delivered practice-based coaching and technical assistance to family childcare providers, enhancing their operational efficiency and effectiveness.• Developed and presented training programs to coaches with the skills needed to transition to virtual coaching, showcasing adaptability and training expertise.• Supported providers through pandemic circumstances, demonstrating the ability to manage crises and provide continuous support.

Greater Salt Lake City Area

• Processed full-cycle accreditation, including application processing and scheduling, akin to managing employee onboarding, enrollment and administration.• Coordinated projects across departments and with external partners, demonstrating strong organizational and collaboration skills essential for HR management.• Developed, scheduled, and presented professional development webinars in both English and Spanish, showcasing communication skills and the ability to educate diverse audiences on complex topics.

Greater Salt Lake City Area

Coordinated appointments and managed routes for technicians, ensuring efficient service delivery and maximizing productivity; Delivered exceptional customer service, addressing inquiries and resolving issues promptly; Handled collections, successfully recovering outstanding payments and reducing accounts receivable; Managed payment transactions, ensuring accuracy and timely processing; Collaborated with the business manager and owner to enhance internal organizational systems; Developed and implemented a more effective collections system, improving the recovery rate and streamlining the process.

Portland, Oregon Area

Efficiently managed and maintained client files, ensuring accurate and up-to-date information for seamless access and retrieval; Performed meticulous data entry, ensuring data integrity and accuracy; Gained knowledge of insurance companies and processes, enhancing the ability to navigate and manage insurance-related tasks effectively

Portland, Oregon Area

Acquired foundational knowledge of accounting practices and principles, gaining a solid understanding of financial management and bookkeeping; Assisted in reconciling accounts, ensuring accuracy and resolving discrepancies, which contributed to maintaining the integrity of financial records; Provided support in various accounting tasks, including data entry, invoice processing, and expense tracking, enhancing overall business operations; Assisted the accountant in managing daily operations, improving workflow efficiency and client service.

Counseling Center

Efficiently managed the scheduling of client appointments, ensuring optimal use of counselor time and resources; Provided excellent customer service by communicating with counselors, students, and parents both in person and over the phone, addressing inquiries and facilitating smooth appointment processes.Advised students and parents on relevant classes and workshops, enhancing their understanding of available resources and support services; Assisted with various administrative tasks, contributing to the overall efficiency and effectiveness of the counseling center operations; Helped coordinate and disseminate information about counseling services, workshops, and support programs, ensuring clients were well-informed and supported.

Rexburg, Idaho

City Of Rexburg

Gained an initial appreciation and understanding of community engagement. Worked for the City of Rexburg in a variety of administrative and customer service capacities, such as supporting events in the local tabernacle, theater, and museum.

Tigard, Oregon

Master Of Human Resource Management

Bs In Marriage And Family Studies, Marriage And Family