Marissa May Email & Phone Number

Peoria, Az, Us

Tempe, Arizona, United States

AHS (Account Health Support) Dedicated Services Manager III, Program Mgmt, L6.

In my current role as the Resource Manager at Deloitte, I have harnessed data to drive strategic staffing solutions, improving utilization rates and decreasing staffing gaps significantly.• Partner with the national deployment team and recruitment to provide data-driven insights, identify staffing gaps, and develop creative solutions to meet key business objectives.• Built trusted advisor relationships with over 200 practitioners to understand their skills, interests, and career goals.• Develop and execute national deployment strategy and talent review process in collaboration with business leaders. Present analyses on trends, metrics, and forecasts to enable data-driven decision making.• Resolve complex, escalated staffing conflicts by devising creative alternatives that satisfied business demand.• Spearhead projects to overhaul resource management tracking and dashboards, enhancing transparency and providing real-time visibility into staffing data and trends for executives.• Contribute strategic insights on market demand, pipeline, and resource capacity to inform hiring, development, and retention programs.

Phoenix, Arizona, United States

As Director of Executive & Board Administration, I serve as a strategic partner to the President/CEO and a central figure in maintaining the organization's partnerships and business ethics. My expertise in managing executive functions and leading board operations has been key in guiding the organization through periods of change and ensuring the effectiveness of our governance processes.• Provide critical support to the President/CEO, acting as a strategic advisor and ensuring organizational objectives are met in their absence.• Oversee the planning and execution of board meetings, ensuring clear communication and effective decision-making.• Coordinate large-scale events, including annual conferences, to foster industry collaboration and enhance stakeholder engagement.• Lead the analysis and interpretation of KPIs, driving organizational improvements and contributing to revenue growth strategies.

Phoenix, Arizona, United States

As Director of Operations, I was responsible for leading a diverse team to deliver exceptional customer service and set industry standards. My role required a balanced combination of strategic planning, policy development, and hands-on leadership to ensure operational excellence and uphold the organization's reputation for integrity.• Developed and implemented operational policies as part of the executive leadership team, driving organizational efficiency and alignment with strategic goals.• Managed and strengthened business relationships, playing a pivotal role in maintaining community trust and upholding ethical standards.• Implemented staff development tools and training programs, enhancing team capabilities and promoting a culture of continuous improvement and excellence.

Phoenix, Arizona, United States

In the role of Manager of Dispute Resolution Services, I led a dedicated team in providing fair and efficient resolutions to consumer and business disputes. My focus was on team leadership, process enhancement, and maintaining the high standards of the organization's policies.• Directed a team to surpass production goals while adhering to strict quality and policy guidelines, resulting in enhanced service delivery.• Handled HR responsibilities including professional development, employee relations, and performance management, fostering a supportive and productive work environment.• Pioneered advisory committees that advocated for self-regulation, which contributed to higher industry standards and improved consumer protection.

Phoenix, Arizona, United States

As a Dispute Resolution Consultant, my role centered around mediating conflicts and providing arbitration services to facilitate fair agreements between parties. My commitment to ethical practices and innovative problem-solving led to a swift promotion and lasting improvements in business-consumer relationships.• Conducted successful mediations and arbitrations, demonstrating strong problem-solving skills and a commitment to fair consumer practices.• Played a key role in identifying and reporting unethical business practices, contributing to the improvement of marketplace standards.• Recognized for exceptional performance, which led to a promotion to team lead and expanded responsibilities within the organization.

Bachelor’S Degree

Associate’S Degree