Marissa D. Email & Phone Number

Greensboro--Winston-Salem--High Point Area

• Provided administrative support to Trade Marketing Pricing & Promotions personnel by creating/updating cents-off and other promotional deployment information in the Customer Relations Management system (Salesforce) as well as the internal promotions deployment software (Navigate). • Used critical thinking and exceptional attention to detail to provide accurate deployment information across Trade Marketing and Operations departments. • Worked closely with the LEX department to provide administrative support for communicating and inputting ever-evolving local and regional legal ordinances related to the tobacco industry. • Managed multiple processes and implemented new, more efficient ways of communicating multiple legal ordinances to senior management and executive-level department heads. Created and communicated monthly promotional information to both internal stakeholders and external customers.

Greensboro--Winston-Salem--High Point Area

• Provided administrative support to Field Trade Marketing personnel by providing timely and accurate resolution to Field Trade Marketing requests and updating information in the Customer Relations Management system (Salesforce). • Applied judgment to assess and resolve sensitive issues in a challenging and ever-changing environment. Managed multiple processes and implemented department/company initiatives through strong project management skills.

Winston-Salem, North Carolina

● Provided administrative support to the registrar, financial aid, enrollment management, student advisors, and faculty for the School of Business.● Answered and directed phone calls regarding admissions questions for various programs at the school.● Assisted students in finding the best staff to assist with any academic issues that may arise.

Remote

• Constructed response scoring professional working remotely on a seasonal basis evaluating responses for state and nationally administered exams such as Texas STAAR and TOEIC programs.• Responsible for managing appropriated time to both score and cross-reference scoring guides and other provided materials to ensure the most accurate and highest quality evaluations of each response.• Promoted to supervisory role of scoring leader; responsible for remote observation and quality control of groups of raters as well as providing necessary feedback and resolving any issues that may arise during shifts.

Winston Salem, Nc

•Used compassionate and professional communication to ensure a positive customer experience•Investigated, evaluated, and negotiated with policyholders and claimants during auto accident claims process, in order to reach fair and equitable settlements for all parties involved•Worked as a member of a team in a fast-paced, collaborative environment that is also intellectually challenging

Winston-Salem, Nc

• Recieved auto insurance claims via telephone in a call center environment.• KeyEd data dictated by customers accurately and efficiently.• Educated the customer on claims process while providing excellent customer service.• Resolved conflict professionally and courteously finding the best solution possible.

Virginia Beach, Va

• Assisted customers with purchases based on the MAGIC selling model with an emphasis on the company/customer relationship.• Performed required opening/closing store procedures according to the store’s policies.• Worked in various departments, specializing in handbags and fashion jewelry sales.• Handled cash, credit, and electronic check transactions while providing exceptional customer service.

Vienna, Va

• Traveled to various parts of the country facilitating and teaching during youth leadership workshops.• Supervised middle and high school student groups varying in size from 15-30 students• Worked with a partner to facilitate curriculum that empowered students to do their best as leaders and to matriculate into the college/university environment.

Roanoke Rapids, Nc

• Supervised and worked hands on with youth ages 6-18 throughout the school year and summer months.• Facilitated programs in five core areas: Health & Life Skills, Sports Fitness & Recreation, Education & Career Development, Character & Leadership, and The Arts• Performed front desk clerical duties such as filing, faxing, collecting money for activities, and resolving client parent’s conflicts.• Wrote and received DJJDP grant which provides a significant amount of money to the club’s operating expenses in 2007.• Marketed the club and planned events as well as provided public relations assistance throughout the local community.