Marissa Prieto Email and Phone Number

• Provided 24/7/365 remote desktop support by diagnosing, troubleshooting, and maintaining 70% resolution rate for issues encountered by over 370k DHA users across 100+ Medical Treatment Facilities (MTFs) globally• Troubleshooted office peripherals including printers, scanners, and VoIP desk phones• Provided LAN, Wi-Fi, and VPN troubleshooting support• Managed account passwords and troubleshooted desktop and medical applications• Escalated to and coordinated with local site support as needed for high priority and critical issues• Demonstrated exceptional performance within 2 months of employment, resulting in the opportunity to transition into a full-time trainer role responsible for training and mentoring new employees• Disseminated and modeled best practices by providing one-on-one training to new technicians• Maintained an active Public Trust security clearance (may be elevated to a Secrete clearance)

• Public facing customer service; interacts with 80-100 customers, daily—in person, via phone & drive-thru windowo Verified prescription accuracy for pharmacist approval in accordance with HIPAA & state board of pharmacy standardso Coordinated with a diverse team of healthcare professionals; to include: medical staff, pharmacists & insurance representatives o Problem solver; authenticated insurance information and processed claims--resolved patient billing and insurance issueso Worked with the Epic interface for various tasks around the pharmacyo Certified Pharmacy Technician (CPhT) with the PTCB (Certification Date: 06/29/2020)

• Collaborated with UTSA faculty, professors & peerso Created & led engaging lesson plans three times a week; Taught time management skills & effective study habitso Fostered an interactive learning experience; motivated student participation & success

• Multitasked as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering their questions• Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling