Marissa Rutherford Email & Phone Number

With over 16 years in the financial services industry, I am a results-driven professional specializing in quality assurance, operational excellence, and risk mitigation. I am passionate about creating and maintaining high-quality processes that ensure regulatory compliance and deliver outstanding customer experiences.At Upstart, I lead initiatives to assess and enhance the quality of frontline interactions and servicing cases, identifying compliance risks, and ensuring adherence to UDAAP and other key regulations. By implementing effective quality control measures and optimizing workflows, I help reduce operational inefficiencies, mitigate risks, and ensure a seamless customer experience.My expertise extends to complaint management, where I work with cross-functional teams to analyze and resolve issues with a focus on fairness, transparency, and compliance. I’m driven by the belief that consistent quality standards lead to better outcomes for both businesses and their customers.Let's connect if you're looking for someone who can optimize quality, manage compliance risks, and help drive operational improvements to support your organization’s goals.