Mari Tom Email & Phone Number

Bellevue, Wa, Us

• Facilitate the seamless execution of registration, communication, and class material distribution for diverse programs, including orientation, residency, life support classes, conferences, and e-learning, enhancing program effectiveness and participant experience.• Managed the myOverlake intranet page for Clinical Education and Clinical Care Congress, implementing regular updates and accurate information dissemination to all employees, leading to enhanced communication channels and improved accessibility to critical resources.• Optimize and manage a comprehensive Learning Management System (LMS) to streamline education/training creation, enrollment, tracking, monitoring, and reporting processes; increased course completion rates and reduced administrative time.• Support operations of department by aggregating data in Excel for required reports: monthly stats-quarterly productivity report – community benefits and annual department report.• Develop and maintain a comprehensive staff record database, ensuring accurate reporting, easy information retrieval, and historical data availability for survey compliance and organizational needs.• Purchase and monitor inventory for clinical and business supplies to ensure department stays within budget. • Spearheaded a cross-functional project with HR, EPIC, and staffing office to optimize new staff onboarding process, leading to a decrease in time-to-productivity and a significant boost in employee satisfaction.• Guide 100+ new hires through informative tours, highlighting key areas such as unit elevators, lab, and specialized units, enhancing staff understanding of hospital operations and facilitating a smooth integration into the healthcare environment.

Bellevue, Washington, United States

• Optimized patient check-in process through streamlined procedures, capturing accurate demographics and paperwork; managed high-volume multiline phone system, ensuring smooth call redirection to relevant departments, elevating guest service and patient satisfaction.• Orchestrated engaging training sessions for schedulers, emphasizing customer service best practices and utilizing interactive role-playing exercises; contributed to a notable increase in customer satisfaction levels and a significant reduction in complaints.Billing Assistant• Executed end-of-day balancing procedures, managing revenue streams and prepayments for surgeries, leading to a reduction in accounts receivable delinquency and enhanced revenue cycle efficiency.

• Engineered the evolution of office operations by optimizing schedules, refining correspondence, and enhancing document processes; facilitated a 35% surge in project delivery speed through increased productivity, streamlined document flow, and strengthened team collaboration.

Seattle, Washington, United States

• Identified and extracted relevant information from SEC filings, enabling comprehensive analysis of company relationships; restructured data organization processes to ensure easy access and retrieval for stakeholders.• Directed comprehensive evaluations of team members' work, delivering targeted feedback to drive ongoing enhancements; boosted data extraction accuracy to 98%.

Bellevue, Washington, United States

• Revamped customer relationship management strategy by implementing personalized communication tactics and service enhancements; resulted in an increase in customer satisfaction scores.• Trained and coached a team of 10 cashiers in advanced customer service techniques, resulting in a 20% decrease in customer complaints and a 15% boost in customer satisfaction ratings.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: The National Society of Collegiate Scholars

Bachelor Of Science - Bs, Psychology