Maritza Guzman Email & Phone Number

Awarded Customer Care MVP 2011Use service center Book of Business to maintain and manage all customer related reportsTrain new associates on safety and cultural guidelines as well as daily operational dutiesSchedule and coordinate deliveries for regional clientsDispatch and maintain Expert Service Technician’s routes on daily service claimsOrder and follow up with vendors on parts needed for successful service and repairsSchedule and route Expert Field Technician service claims Maintain, coordinate, and close service claims for two Expert Furniture Technicians to retain year to date percentages averaging over 83Create and process customer service claims

Process and update all service and customer related paperwork and formsReview service reports and adjust business needs based on customer satisfactionAnswer all incoming customer inquiries via phone and manage all customer service and administrative tasks Train new associates on systems, policies, and proceduresInterdepartmental communication to expedite and resolve all customer complaints

Maintain daily operations by coordinating and enforcing all operational, personnel policies and all proceduresDevelop staffing schedules and assign operative tasks to employeesReconcile cash and sales receipts, maintain daily operating records, and prepare daily transaction recordsKeep inventory and make any necessary orders to replenish merchandise needed for successful daily operations

Education record

Diploma