Maritza Mora Email & Phone Number

Responsible for the internal administration and management of customer exclusive projects for a leading pop culture lifestyle brand; cultivate and nurture strong relationships with key decision makers and influencers across account portfolio.• Serve as a trusted client advisor; manage customer relationships with an emphasis on driving growth, satisfaction, and retention.• Continuously review project milestones and attend key project management sessions to ensure compliance with service agreement terms/customer contracts; monitor all deliverables to ensure adherence to customer deadlines.• Utilize customer management tools to track customer communication, issues, and metrics.• Oversee order management operations, including supporting sourcing, purchasing, contracts, and procurement; submit customer item set-ups and manage vendor central portals for major clients including Amazon U.S., Amazon Mexico, Fuego, and Target POL.• Assist in the development, implementation and monitoring of the Sales support strategy, policy, and procedures.• Develop and maintain trusted relationships with internal and external business partners, stakeholders, and suppliers to ensure timely fulfillment of business requirements.• Aid in the formulation of Standard Operating Procedures (SOPs) for account management processes.• Relay customer experience to Product teams to help drive the product roadmap.• Collaborate with internal cross-functional teams to enhance ongoing product development efforts.• Supervise two account coordinators; provide ongoing leadership, direction, accountability, coaching, and support.Selected Accomplishments:• Consistently exceeded client expectations during a significant period of company growth (throughout my tenure annual revenues have increased from $650M+/- to $1.19B+-/-).• Identified and advised on a critical reordering process optimization solution in the FileMaker application that increased visibility and productivity for internal teams.

Coordinated and managed competitive pricing, presentation, preparation, and production of licensed and generic apparel goods for an apparel industry leader.• Established strong personal relationships with clients to build lasting, ongoing business.• Led vendor/client correspondence for day-to-day operations and streamlined communication internally.• Liaised between internal departments; tracked project developments from inception through completion.• Meticulously maintained Work in Progress (WIPS) reports, Timing & Action calendars, key sheets, and project folders to align collaboration/teamwork and deliver projects on time.• Entered and managed sales orders from creative kickoff through shipment to customer.• Supervised up to two order management coordinators responsible for managing routing and warehouse processes.Selected Accomplishments:• Earned a performance-based promotion from Junior Account Manager to Account Manager, June 2018.• Consistently increased sales and achieved/exceeded aggressive benchmarks, 2016 - 2020.

Procured a variety of materials including fabric, leather, foam, composites, adhesives, thread, and tools for a provider of uncompromising aircraft cabin interior furnishing, interior and exterior detailing, and refinishing services geared toward clients with high rank and elevated spending power (i.e. royal families).• Coordinated production operations in accordance with material, labor, and equipment availability.• Developed production schedules to ensure attainment of production deadlines.• Prepared status and performance reports and resolved production issues.• Evaluated supplier and quality timeliness.• Monitored material supply flow; proactively identified and/or forecasted any potential shortages or bottlenecks.• Promptly addressed and resolved production issues to minimize delays.• Developed and interpreted technical assembly (structural and upholstery) drawings.• Assisted the Vice President of Services with financial planning and budgeting.Selected Accomplishments:• Recommended viable solutions to reduce production costs as well as improve production processes and product quality.• Created and implemented a production work order system/project management tool for shop floor employees to view and track open orders via multiple search phrases including inception date, order number, employee assigned, item, quantity, and due date; the new system was adopted company-wide for all new orders.

Bachelor Of Science - Bs, Business Administration And Management, General Business

Associate’S Degree, Business Administration