Maritza Hernandez (She / Her) Email & Phone Number

San Leandro, Ca, Us

Union City, California, United States

• Manages the daily office, warehouse, field operations, scheduling, service submissions, vendor productivity to ensure maximum efficiencies • Maintains business relationships with apartment community managers and key vendors; Oversees apartment upkeep across various leased communities throughout Northern California ranging from 800 – 1600 units • Provides leadership and guidance to 20 employees, 2 Supervisors and 7 Customer Service Representatives• Develops and implements Standard… Show more • Manages the daily office, warehouse, field operations, scheduling, service submissions, vendor productivity to ensure maximum efficiencies • Maintains business relationships with apartment community managers and key vendors; Oversees apartment upkeep across various leased communities throughout Northern California ranging from 800 – 1600 units • Provides leadership and guidance to 20 employees, 2 Supervisors and 7 Customer Service Representatives• Develops and implements Standard Operating Procedures (SOPs); Oversees fleet program ensuring vehicles meet regular maintenance schedules and compliance with State regulations • Oversees company’s safety program ensuing safety practices for both employees and vehicles; Implements mobile inspection forms providing immediate verification of work completion in a professional document • Implemented GPS tracking system which resulted in route optimization and company equipment usage accountability; Achieved and maintained 8% customer service survey rating since 2013 Show less

San Ramon, Ca

• Managed various departments in a corporate conference center; Established and maintained effective working relationships with other departments and client to provide a unified approach to service • Oversaw the building maintenance for 221,000 square-feet Conference Center located in tri-valley area with 119 corporate housing facilities, 40+ meeting rooms and 80 tenant offices and banquet halls • Ensured the 24-hourly positions were filled with individuals who focused on delivering… Show more • Managed various departments in a corporate conference center; Established and maintained effective working relationships with other departments and client to provide a unified approach to service • Oversaw the building maintenance for 221,000 square-feet Conference Center located in tri-valley area with 119 corporate housing facilities, 40+ meeting rooms and 80 tenant offices and banquet halls • Ensured the 24-hourly positions were filled with individuals who focused on delivering excellent guest service and providing a corporate conference, team building or private celebration experience to result in repeat business, referrals and continued guest loyalty • Delivered strong operational performance by continually monitoring operations and completing quality assessments and necessary action plans to provide optimal services and drive guest satisfaction • Planed, administered, and directed activities including compliance with company standards established by Sodexo and ensuring compliance with all licensing laws, health and safety and other statutory regulations Show less

San Ramon Valley Conference (Pg&E), San Ramon, Ca

• Supervised 6 Building Technicians, 1 Supervisor and 1 Customer Service Representative; Participated in post critique events for continuous improvement and operational excellence; Administered, forecasted, coordinated, and carried out successful capital and expense projects• Participated and coordinated key personnel presence for exercises, drills, and trainings to enhance preparedness and response effectiveness of disaster recovery plan• Served as the Proactive Emergency Response Team… Show more • Supervised 6 Building Technicians, 1 Supervisor and 1 Customer Service Representative; Participated in post critique events for continuous improvement and operational excellence; Administered, forecasted, coordinated, and carried out successful capital and expense projects• Participated and coordinated key personnel presence for exercises, drills, and trainings to enhance preparedness and response effectiveness of disaster recovery plan• Served as the Proactive Emergency Response Team Leader providing direct education, leadership, team coordination, training, and material submission for volunteer emergency response team to ensure readiness, effectiveness, and facilitation of client’s emergency plan Show less

San Ramon Valley Conference Center (Pg&E), San Ramon, Ca

San Ramon Valley Conference Center (Pg&E), San Ramon, Ca

Bachelors Of Science, Business Management

Associate Degree, Applied Science / Computer Software & Business Administration