Marius Popa Email & Phone Number

Administered and maintained ServiceNow instances, ensuring optimal system performance and availability.Configured and customized ServiceNow modules, including Incident, Change, and Service Request Management, to streamline processes and improve service delivery.Developed and implemented ServiceNow UI policies and notifications to automate manual tasks and enhance operational efficiency.Conducted thorough testing, documentation, and training to ensure successful implementation and user adoption of ServiceNow solutions.Provided ongoing support, troubleshooting, and issue resolution for ServiceNow users, addressing incidents and fulfilling service requests promptly.Implemented ServiceNow best practices and maintained up-to-date knowledge of new features and functionalities.Collaborated with different teams to gather requirements and design customized solutions aligned with business needs.

Delivering technical assistance and support to ensure smooth operations for company employees.Serving as the primary point of contact for resolving hardware, software, and system-related concerns.Employing remote troubleshooting techniques, diagnostic strategies, and relevant inquiries to address issues effectively.Facilitating the onboarding process for new users by offering assistance and guidance.Configuring and upholding PCs, printers, servers, and associated equipment to ensure optimal functionality.