Marius S. Email & Phone Number

Cluj-Napoca, Cluj, Romania

• Be the first person to replace a Lead Tester when needed and perform their tasks• Managing project resources and tasks in collaboration with the Lead Tester/Project Manager• Working together with a team of colleagues, managing and providing tasks for each team member when/if needed• Provided meaningful knowledge and sometimes feedback about the testing processes resulted from years of experience• Communicated internally and externally with clients and developers, through direct messaging, e-mails and reports to provide the test results• Quickly adapting to any of the client’s needs and requests

Cluj-Napoca, Cluj, Romania

• Testing different projects across several gaming platforms and environments• Executing specific testing procedures• Familiar with tools like: Jira, Mantis and Redmine databases, TestLink• Identify, record, document thoroughly within a multitude of bug tracking tools• Send daily status reports to the direct lead tester

Cluj County, Romania

• Transform geometrical data (CAD) into FEA models, building up assemblies of submodels and complete vehicles• Build up finite element model for various simulations• Checking virtually parts for quality and operability

Cluj County, Romania

• Testing different projects across several gaming platforms and environments• Executing specific testing procedures• Familiar with tools like: Jira, Mantis and Redmine databases, TestLink• Identify, record, document thoroughly within a multitude of bug tracking tools• Send daily status reports to the direct lead tester

Cluj County, Romania

• Providing phone and chat agents with the technical know-how needed in order to reach issue resolution with a minimum of effort• Constantly learning by keeping up with the latest updates and novelties regarding work-flow, policies and product knowledge and organizing them in easy and accessible learning materials• Helping the Team Managers to monitor call volume and average hold time, resets and creates passwords if needed• Going on the line and assisting customers when business requires • Honoring manager and supervisor requests when needed

Județul Cluj, România

• Monitor and coach/mentor agents on quality improvement; driven by a daily/weekly and monthly target• Capture monitoring findings and coaching targets and agreements in relevant systems to maintain quality reports at agent and team level• Contribute to the alignment with the quality team to develop agent and team specific action and development plans• Provide written / verbal feedback to agents and tracking agent’s performance on all completed evaluations• Perform Quality of Service analysis [Verbatim Categorization & Case research] on agent and team level• Participate in the Customer Management process and delivery the required content guidance to CSR in order manage ticket aging• Identify training needs and communicate to Training and Quality Manager / trainer team• Assist trainers in end-of-training skills verification process, e.g. by conducting and evaluating test transactions or shadowing and scoring live customer transactions• Deliver small training sessions and agent workshops• Assist in developing and streamlining business and quality procedures• Be 1st level support for the agent in terms of basic knowledge/content questions

Județul Cluj, România

• Handle service and product related customer inquiries through different transaction channels (phone/e-mail)• Providing technical & contractual support to troubleshoot and resolve customer issues• Capture customer data and issue details; correct tracking of activities in business specific tools• Self-directed / supported learning activities to guarantee up-to-date and correct service• Promote relevant customer products• Offering information/ solutions/ counseling to customers regarding the company’s services• Promoting the products and services of the company by means of knowledge, attitude, information• Compliance with company regulations with regards to Data Protection and Information Security

Brasov County, Romania

• Getting in touch with clients/potential clients to register them in a raffle• Supporting sales presentations by preparing and sending the invitations to clients• Gathering confirmations for the guest lists• Achieving the individual daily targets and helping the team to achieve them as well

Brasov County, Romania

• Initiating outbound calls to clients/potential clients to promote products and services• Identifying the needs of the clients and the opportunities to promote services• Offering specific information based on client’s needs

Data Entry Operator Certification

Highschool, Mechanical Engineer For Engine Maintenance And Repairs