Served as Cluster Lead on the regional IT service delivery management team, overseeing client business units for sales and after-sales IT services within 15 European countries.Developed an in-depth knowledge of business partners’ units, establishing a bridge between IT and business functions.Converted business requirements into IT deliverables, driving priorities with IT teams.Tracked and communicated IT outcomes and metrics related to business units.Ensured consistent project… Show more Served as Cluster Lead on the regional IT service delivery management team, overseeing client business units for sales and after-sales IT services within 15 European countries.Developed an in-depth knowledge of business partners’ units, establishing a bridge between IT and business functions.Converted business requirements into IT deliverables, driving priorities with IT teams.Tracked and communicated IT outcomes and metrics related to business units.Ensured consistent project and initiative progress, including effective communication and escalation management.Educated business stakeholders about IT processes, roles, and capabilities.Established communication channels between business and IT.Measured and periodically communicated business value to stakeholders.Addressed stakeholder complaints and escalations, working closely with delivery teams to resolve issues. Show less

Led IT teams at two automotive production companies (Star Assembly - gearbox assembly, and Star Transmission - engine and gearbox components), both Mercedes-Benz affiliates.Managed and supported entire IT Infrastructure (on-premises private cloud) and Service delivery management operations.Coordinated IT IO projects and resources with the project management team, ensuring all project deliverables, budgets, and timelines were met.Contributed to IT strategic planning, project… Show more Led IT teams at two automotive production companies (Star Assembly - gearbox assembly, and Star Transmission - engine and gearbox components), both Mercedes-Benz affiliates.Managed and supported entire IT Infrastructure (on-premises private cloud) and Service delivery management operations.Coordinated IT IO projects and resources with the project management team, ensuring all project deliverables, budgets, and timelines were met.Contributed to IT strategic planning, project planning, and budget target setting.Led 24/7 service operations, ensuring compliance with KPIs and SLAs aligned with business unit agreements.Established performance metrics, KPIs, and SLAs to improve IT operations continuously.Maintained disaster recovery architecture and ensured business continuity compliance, focusing on storage networks and high-availability server and network architectures. Show less

Served as Information Security Officer, responsible for deploying and enhancing information security according to Corporate Policies.Acted as the primary contact for privacy and information security concerns, with management responsibilities.Implemented data security processes.Supported the Project Management Office, providing management support for financial tracking, project administration, and quality assurance.Managed performance management to ensure goals were consistently… Show more Served as Information Security Officer, responsible for deploying and enhancing information security according to Corporate Policies.Acted as the primary contact for privacy and information security concerns, with management responsibilities.Implemented data security processes.Supported the Project Management Office, providing management support for financial tracking, project administration, and quality assurance.Managed performance management to ensure goals were consistently met effectively.Oversaw contract and service agreements management.Handled License Management to ensure compliance with local licensing regulations. Show less

Installed, configured, and maintained operating system workstations and servers, supporting business processing requirements.Conducted software installations and upgrades to operating systems and layered software packages.Scheduled installations and upgrades per established IT policies and procedures.Monitored and tuned systems to achieve optimal performance.Ensured data integrity for workstations and servers through appropriate software and hardware solutions.Managed… Show more Installed, configured, and maintained operating system workstations and servers, supporting business processing requirements.Conducted software installations and upgrades to operating systems and layered software packages.Scheduled installations and upgrades per established IT policies and procedures.Monitored and tuned systems to achieve optimal performance.Ensured data integrity for workstations and servers through appropriate software and hardware solutions.Managed data/media recoverability by implementing a backup schedule and database archiving.Served as Vulnerability Manager, managing global vulnerability policy compliance and web application systems.Functioned as Information Security Officer, deploying and enhancing information security according to Corporate Policies and ISO/IEC 27000 standards. Show less

Provided expert guidance to end-users on the optimal use of hardware and software.Managed user accounts, computing devices, and authorization levels.Developed and maintained comprehensive IT documentation and delivered pertinent reports as needed.Conducted routine maintenance to ensure infrastructure integrity.Installed updates and patches and replaced malfunctioning hardware components.Ensured the currency of all infrastructure elements per established policies and… Show more Provided expert guidance to end-users on the optimal use of hardware and software.Managed user accounts, computing devices, and authorization levels.Developed and maintained comprehensive IT documentation and delivered pertinent reports as needed.Conducted routine maintenance to ensure infrastructure integrity.Installed updates and patches and replaced malfunctioning hardware components.Ensured the currency of all infrastructure elements per established policies and manufacturer recommendations.Administered backup operations and monitored data integrity.Designed and implemented databases to centralize educational network data across the county.Maintained software applications mandated by the Ministry of Education. Show less