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Ricardo Sánchez Murcia is listed as He/Him | Senior Service Operation Manager @ Endava | Optimizing IT Support at Endava, a company with 6053 employees, based in Bogota, D.C., Colombia. AeroLeads shows a work email signal at slb.com and a matched LinkedIn profile for Ricardo Sánchez Murcia.
Ricardo Sánchez Murcia previously worked as Senior Service Operation Manager at Endava and Global IT Team Leader at Schlumberger. Ricardo Sánchez Murcia holds Master Of Business Information Technology, Information Technology from Universidad De Los Andes.
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With an established tenure at Endava, my leadership has consistently driven our Service Operations team to exceed expectations. We focus on customer satisfaction, maintaining a 98% quality assurance rate, and harnessing time series analysis to forecast IT demands with remarkable precision.My expertise lies in melding strategic resource allocation with employee development, resulting in a 99% SLA achievement for high-impact tickets. The collaborative culture I foster has been instrumental in designing targeted knowledge transfer programs and enhancing our global IT support capabilities.
Listed skills include Team Leadership, Teamwork And Leadership, Commercial Awareness, Business Process Improvement, and 26 others.
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A career timeline built from the work history available for this profile.
Bogota, D.C., Capital District, Colombia
Led a team of 18+ analysts (Workplace Support & Service Desk) remotely, fostering a customer-centric culture via targeted training and best practices. Achieved 98% quality assurance every month for the last year while boosting morale and productivity through effective delegation and remote collaboration tools.Optimized resource allocation in Service.
Bogotá D.C. Area, Colombia
Led a 15+ analyst team, boosting productivity and morale. Evaluated performance metrics to identify improvement areas and celebrate achievements. Provided targeted coaching and career guidance for success.Facilitated discussions to collaborate on the creation of improvement plans with fellow team leaders to optimize strategies for achieving critical group.
Bogotá D.C. Area, Colombia
As Cameron Service Desk Coordinator for North and South America, I managed a team of 7 analysts. We analyzed and optimized SLAs and KPIs to streamline desk integration. I effectively communicated upper management's application integration requests and advocated for team needs, fostering a collaborative environment, and boosting team morale.Served as the.
Bogotá - Colombia - Cota
Chosen as the lead Analyst acting as SPOC ("Single Point of Contact") for the IPT Team in the Global Service Desk supporting the migration of the Cisco IP Telephony and Lync infrastructure by developing documentation and assessing over 30 procedures achieving in conjunction with the reduction of 5000+ requests resolved by an external vendor saving 100K~.
Bogotá - Colombia - Punto 99
Champion of the IT Exchange program by proposing the "Site Visit Methodology" measuring satisfaction towards the Global Service Desk in Houston, Texas. This data-driven approach brought the responses of nearly 5% of the population (211 employees) leading to the identification of 10+ actionable improvements boosting the service quality and perception across.
Bogotá, Colombia
Other employees you can reach at endava.com. View company contacts for 6053 employees →
Anca Lupu
Colleague at EndavaRomania, Romania
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LG
Lucia Giancrisostomo
Colleague at EndavaArgentina, Argentina
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Ivan Jestrović
Colleague at EndavaBelgrade, Serbia, Serbia
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John Johnder
Colleague at EndavaBucharest, Romania, Romania
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Joanna Klimczak-Gustaw
Colleague at EndavaCracow, Małopolskie, Poland, Poland
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AL
Anatolii Leanca
Colleague at EndavaMoldova, Moldova, Republic Of
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Vladimir Mederos
Colleague at EndavaUruguay, Uruguay
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JM
Jelena Milošević
Colleague at EndavaBelgrade, Serbia, Serbia
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IC
Ibrahim C.
Colleague at EndavaSarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina, Bosnia And Herzegovina
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CE
Cimpean Elekes Magdolna
Colleague at EndavaCluj, Romania, Romania
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Identify needs and opportunities for the business and develop solutions through information technology Develop or build new modern.
Activities and Societies: Student guide for new students for all faculties. • Combines computer science and telecommunications in order to.
Activities and Societies: PMI • Learn how to optimize resources between projects inside the company. • Understand the organization from a.
Quick answers generated from the profile data available on this page.
Ricardo Sánchez Murcia works for Endava.
Ricardo Sánchez Murcia is listed as He/Him | Senior Service Operation Manager @ Endava | Optimizing IT Support at Endava.
AeroLeads has found 1 work email signal at @slb.com for Ricardo Sánchez Murcia at Endava.
Ricardo Sánchez Murcia is based in Bogota, D.C., Colombia while working with Endava.
Ricardo Sánchez Murcia has worked for Endava, Schlumberger, Cameron, A Schlumberger Company, and Némesis S.A..
Ricardo Sánchez Murcia's colleagues at Endava include Anca Lupu, Lucia Giancrisostomo, Ivan Jestrović, John Johnder, and Joanna Klimczak-Gustaw.
You can use AeroLeads to view verified contact signals for Ricardo Sánchez Murcia at Endava, including work email, phone, and LinkedIn data when available.
Ricardo Sánchez Murcia holds Master Of Business Information Technology, Information Technology from Universidad De Los Andes.
Ricardo Sánchez Murcia is listed with skills including Team Leadership, Teamwork And Leadership, Commercial Awareness, Business Process Improvement, Business Process, Communication, Working Under Presure, and It Management.
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