Over 25 years of experience in IT operations. The last 3+ years of experience in managing telecommunication services, including roles as a global telecommunications service owner and unified communication business owner.Accountable for an organization's global telephony services Ensure that service is managed with a business focus, with accountability for continuous improvement and the management of service-related changes. Assume primary responsibility for all IT processes that enable or support global telephony, such as IT service management, financial management, and vendor management.A track record of configuring, and maintaining, voice components (Siemens, Alcatel, Cisco, Genesys), as well as experience managing network systems, gained while working in international and national civilian and military environments. (including NATO).