Marivel Ramirez Email & Phone Number

United States

Carpinteria, California

• Act as an escalation point of contact for teammates and cross functional partners.
• Establish effective working relationships with managers, engineers, cross functional teams, and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
• Onboarding training for new hires.
• Point of contact for provisioning related questions, process changes, while maintaining the team updated.
• Providing support to our… Show more
• Providing support to our clients, members, and learners via chat, email, and phone.

United States

• Act as an escalation point of contact for support specialist team by effectively and efficiently resolving complex phone, chat and email issues
• Trained agents in Dublin, Ireland by assisting with global alignment by ensuring the development of the international team’s knowledge of system processes, customer service policies and exceeding member expectations
• Participate in the Customer Service hiring process by participating in recruitment social practices by planning… Show more
• Participate in the Customer Service hiring process by participating in recruitment social practices by planning team based activities and sharing feedback about how the potential candidate aligns with the company’s.
• Improve user experience for LinkedIn Learning platform by evaluating member feedback and passing it along to manager and product teams Show less

United States

• Respond to service requests and member inquiries via phone, email and chat by serving as the single point of resolution within 24 hour SLA response time
• Provide site navigation and functionality support to members to ensure this instruction will impact their ability to manage personal and professional training

United States

• Responsible for providing leadership and direction to sales and customer service team to ensure they were successful.
• Provided coaching and guidance with daily operations.
• Developed and implemented service procedures, policies and standards.
• Kept accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where… Show more

Ventura, California

Ventura, California

• Point of contact for customers calls. live chat inquiries and email requests related to orders, returns, and questions regarding our products
• Performed accurate data entry of sales orders
• Answered product questions and provided product recommendations

Child Development

Education record