Marivel Balona Email & Phone Number

- Work with brokers and the back-office team to ensure the best outcomes are achieved.- Lodgement of Application via AOL/Loanapp- Call banks and complete follow-ups to ensure the loan application is progressing and the associated timelines- Call the assessors to receive an update on the progress- Sending welcome or Hello packs, Credit Guide, Online Fact Find and File Invite requests to customers- Ordering valuations and property reports- Requests Pricing for existing home loans.- Preparing emails to be sent for customer loan updates- Preparing Cover Sheet- Creating new customer/loan records via MyCRM - Update and maintain the broker's commission record- Downloading documents from File Invite and saving them to Dropbox- Monitor the team inbox diligently, routing emails to relevant team members- General assistance with other tasks when required

- Handling inquiries from the FB page- Appointment setting- Competitor Research- Create or Edit photos/creatives for the campaign that is proven effective- Create/duplicate and launch Facebook Ads campaigns, Ad Sets, and Ads- Optimize New or Old Campaign- Laser Target Audience by Demographics, Interests, or Behaviors- Analyzing campaign results

- Perform a pre-funding Quality Control review on Conventional and FHA Mortgage loans based on a detailed company checklist- Review and audit loan files for completeness and accuracy, analyzing documents, including, but not limited to: mortgage applications, credit reports, income documents, title reports, appraisals, and all applicable compliance documents within the loan origination system (Lending QB)- Input required conditions on each loan which must be satisfied prior to funding - Ensure all PTD conditions have been reviewed and cleared prior to Clear-to-Close - Communicates status, conditions, and other relevant information to Loan Processor, Processing Manager, Underwriters, and other team members in a timely and professional manner.- Perform MERS check (Mortgage Electronic Registration) to confirm files are eligible and compliant- Process SSR (Submission Summary Report) thru Electronic Appraisal Delivery Portal

- Create and launch Facebook Ads campaigns, Ad Sets, and Ads- Checking and organizing important metrics- Analyzing campaign results- Monitor cost and ROI- Data Reporting

- Lead Generation based on clients criteria- Web Research- Data Entry- Spreadsheet Creation and Management

- List Building- Skip Tracing- Appointment Setting

- Respond to customer rate requests- Preparing sales quotations- Coordinate with POL agents regarding the status of the shipment- Handling emails, doing follow-ups, and sending shipment updates to sales and customer- Responsible for monitoring shipments

Bonifacio Global City, Taguig, Philippines

- Responsible for processing requests from onshore Underwriters such as New Business, Renewal, Lapse, Cancellation, and Endorsement transactions adhering to multiple state requirements- Communicate with the Australian based Underwriters for missing information and discrepancies- Provide back-up processing to Credit Control Team in order to clear their unmatched cash and outstanding items

Bonifacio Global City Taguig, Philippines

Ensures that all relevant documents are submitted by the borrowers and keep the borrowers updated throughout the whole Loss Mitigation process.

- Review and analyze documentation by the underwriter and validate the accuracy and suitability of workout terms. - Review denied loan appeal requests by examining changes in customer’s income, newly submitted documents, and identifying possible miscalculations.- Review workout packages, including hardship letters, tax returns, income statements, pay stubs, credit reports, sources of debt, and general customer financial documents to determine the most suitable repayment option for customers.- Calculate income/self-employed cash flow using documentation and methodology based on the given guidelines- Review assets to ensure adequate funds to close and required reserves. - Review appraisal to ensure the report is accurate, complete, and the value is supported and the collateral is acceptable. - Prepare workout summaries for management approval. Maintain notes for management and audit review purposes.- Complete active file audit reviews, quality control reports, and post QA review functions as assigned. - Maintain up-to-date knowledge of current investor and bank-owned guidelines around Loss Mitigation workout plans.

Responsible to resolve exceptions generated in MAC system based upon document and system research. This is to ensure that information forwarded to MERS Online is correct and received in a timely manner within Chase standards.

Bonifacio Global City, Taguig, Philippines

Working on the different types of accounts that were already paid off and already loaded in the Payoff Tracking System (POTS). These could be prime, non-prime, or CD savings. Key recording information, and other mortgage information from documents on the image into required fields in POTS; compute fees applicable based on county rules and state regulations; make the decision whether account must require further research.

- Reviews loan application file (Form 1003) to verify that application data is complete and meets establishment standards. - Verify income, assets, credit, and collateral documents including self-employed personal and business tax returns. - Evaluate the creditworthiness of borrows in order to render a credit decision. This includes, but is not limited to the review of paystubs, W2’s, financial statements, tax returns, asset statements, bank account statements, credit reports, etc.- Provides conditions, justification, and judgment whether the loan will be recommended for approval or will be declined. - Recommends that loans not meeting standards be denied. Submits mortgage loan application files for underwriting approval by the Sr Underwriter.- Ensure compliance with appropriate company and Agency/Investor/FHA/VA guidelines.

- Enters information into a database such as customer details, invoices, tracking number, and date of shipment- Verify entered customer and account data for review, correction, deletion, or re-enter

- Responsible for inventory of office supplies, and manufacturing supplies- Filling of attendance sheet, overtime tracker, and other office documents- Routing memos, preparing meal stub for employees and preparing gate pass- Answering phone calls- Other clerical duties as assigned

- Performs routine data entry functions. - Read source documents such as land titles and other mortgage documents and enter data in specific data fields for subsequent entry.

High School Diploma

Bachelor In Office Administration, Business Administration And Management, General