As a PC Consultant for UPMC WorkSource my duties included• Image Computers using UPMC standard image from a central server • Deploy and assemble computers at end users workstations• Install PC hardware• Install Computer Software• Provide remote desktop end user support• Provided onsite computer support .• Assess tickets and re-assign to the correct department • Respond to tickets using Service Center Ticketing system• Assemble Computer on Wheels carts• Wire management• Hp Asset Management documentation• Share Point documentation• Smart Room Administration• Patch Computers to the network• Copy end user profiles• Upgrade computers with the Windows XP operating system to the Windows 7 operating system• Perform computer moves when necessary• Work occasional nights and weekends when necessary• Respond to tickets using the Health Plan Support Ticketing System

My duties as a Technology Systems Specialist for the Pittsburgh School District included but was not limited to:• Hardware Installation• Software installation• End User Support• Computer troubleshooting and repair • Help Desk Support. • Remote Desktop Computer Access• Imaging and Deployment of computers• Printer Configuration• Patch computers to the network• Microsoft Office staff and student training• Desk Top Publishing staff and student trainings• Sasi grade reporting system staff training• PC Repair Basics student trainings• PC Basics staff and student trainings• Video Conferencing. Equipment setup• Webpage design and maintenance using Front Page and School Net