Over 20 years experience in the Customer Relations/Experience career. Positions held in Fortune 500 companies. I am currently working in the Automotive Industry. I work with 6 dealerships that I am responsible for their reputation management. I am experienced in project management, Customer Service and Customer Experience management. My strengths are leading teams to achieve and exceed the expectations set by the company and customers. I consistently recognize team members for modeling positive behaviors that represents our brands. I embrace change and challenges that move us forward with resilience and adaptability. I believe in being proactive not reactive in day to day business. I look for trends, dig into feedback and analytics that provide a scope of the business. I focus on policy and procedures that will build relationships that will drive loyalty by both employees and customers. I welcome challenges that will increase my knowledge and skill set. I have strong abilities in bringing positive influences to a team. I identify talent in people and support them by encouraging the pursuit of knowledge and growth. I believe this quality demonstrates a strong leader. Situations, issues or concerns that encourage thinking outside the box is exciting and fulfilling. Core values of empathy, customer centric, Integrity, teamwork, transparency and accountability are imperative. My successes are credited to the foundations I have built in working with customers and team members in the organization. I believe in reaching for the next level without fear of failure. Success come with failures. This helps build confidence and knowledge by allowing one to demonstrate ownership and accountability.I take great pride on having a good balance between work and home life. This has enhanced my ability to be productive and enjoy my career. To be the my best outside of work, brings my best to work. Success can be measured in many ways. Having a true impact on something or someone is one measurement I value.