Marjorie Wright Email & Phone Number

Charleston, South Carolina Area

Extract and send outbound EDI files. Ensure that outbound data is sent accurately and within client processing deadlines, and with tracking daily, weekly or monthly metrics. Perform detailed triage and root cause analysis for data issues found during file validation processes or for issues reported by customers and internal teams. Responsibilities:•Perform triage, root cause analysis, and corrections to data issues found during validations•Perform triage, root cause analysis, and corrections to data issues reported by customers or exceptions reports•Review analysis work performed by Data Analysts to ensure accuracy•Act as a Subject Matter Expert for assigned processes•Resolve customer and internal escalations in a timely manner•Execute tasks related to operationalizing new process and tool improvements•Train new team members on processes and tools for performing Data Analyst duties•For complex file feeds, extract data files, validating results leveraging validating tools, execute complex technical work-arounds, and communicating back to internal teams and external teams•Process ad hoc test and production files and open enrollment files•Proactively notify internal teams if/when files will not meet their agreed upon deadlines•Exercise independent judgment in escalating issues to management•Develop relationships with internal Benefitfocus teams and customers•Time allocation – 50 - 75% Analysis/Research, 25 – 50% File Processing

Charleston, South Carolina Area

 Responsible for working exception reports provided by our EDI carriers. Document the number and type of errors on a given report, triage the errors to determine steps for resolution, engage other teams in order to work through resolution, communicate with internal teams and client, and be able to identify global issues that may be occurring on the EDI files which are causing widespread failures. Communicate well and have the motivation to do best while going above and beyond where the situation warrants.As a Benefitfocus Data Analyst, I am responsible for ensuring the integrity and synchronization of the data we provide to our clients. Additional responsibilities include:• Manage and run daily data extractions• Query, or run error reports, to ensure the data is received without errors• Research data discrepancies found during the data extraction process• Manually correct data errors• Be detail orientated to ensure data discrepancies are resolved before client dissemination• Run weekly and monthly audits to capture statistical data related to the number of errors received and time taken to correct such errors• Work under deadlines set forth by the Carrier

North Charleston, Sc

Ensured the opportunity for individual growth and enrichment of girls through participation in the Fall Product Sales and Cookie Sales and supported Troop Product Coordinators and Troop Leaders in carrying out the duties of their poitions. Attended mandatory Service Unit Product program training provided by GSESC. Distributed Product Programs materials to all participating troops. Provided training, support and guidance to Troop Product Coordinators in the Service Unit. Assured all troops place nut, candy, and cookie orders. Recived and distributed product to troops.• Increased 9% over the previous year of packages sold in the Service Unit by the girls to over 100,000 during the 2018 Girl Scout Cookie Season.• Increased the average sale per girl selling by 15.7% and the unit per girl selling by 13.8%• Trained over 25 Troop Leaders and Troop Product Coordinators for Fall Sale and Cookie Sale.

Remote Atlanta Employee Working Out Of The Charleston Reservations Office

Collected and analyzed data for the Reservation and Customer Care department of IHG. Managed and created reports on a daily, weekly and monthly basis to track business performance.• Developed and produced monthly Procure to Pay (P2P) compliance report for Reservation and Customer Care (RCC) for five global and two regional Reservation and Customer Care (RCC) Reservation centers. Achieved an overall increase in compliance of 10% for RCC and for two offices had an increase in compliance of over 80%.• Developed tracking report for the outsource partner in Europe to ensure compliance to the written contract, which saved the company $100K due to not meeting Service Level Agreements and showed areas for improvement.• Wrote capital paper for the replacement of 20-30% of RCC computers on a five-year rotation for desktops and three-year for laptops which enabled the business to meet customer needs with reduced down time because of aging and slow machines.

Remote Atlanta Employee Working Out Of The Charleston Reservations Office

Coordinated meetings, travel and lodging for 10-14 team members. Recorded and published meeting minutes for multiple meeting on a weekly and monthly basis. Supported team with ad hoc assignments.• Generated Monthly Variance Reports for Reservation and Customer Care leadership to identify and explain variances greater than $10K from budget and Quarterly Business Review forecasts.• Provided updated travel expenses for the team of 24 on a monthly basis to help ensure expenses remained within budget for the year.

Charleston, South Carolina Area

Managed meetings, travel and lodging for 10-14 team members. Recorded and published meeting minutes for multiple meeting on a weekly and monthly basis. Completed ad hoc assignments in support of team members.• Mapped the Reports Portal in support of audit project which saved the company over $30K.• Developed, maintained and delivered scoreboards for OAR and the Distribution Marketing Operations’ Wildly Important Goals to help maintain high customer satisfaction.• Researched and delivered best practice customer service contact options amongst competitors and other business websites.

Charleston, South Carolina Area

Assisted customers in booking and identifying a room that met required needs.• Consistently placed top one or two agents on team of 15.• Addressed and resolved customer issues in a satisfactory and timely manner if possible before escalating to customer care department.