Marjo Vellinga Email & Phone Number

Leeuwarden, Friesland, Nederland

Support the customer service activities at Royal Koopmans by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance. Help to deliver outstanding customer support and develop customer relationships.

Leeuwarden, Friesland, Nederland

Leeuwarden

Sneek, Provincie Friesland, Nederland

Coordinator Customer Service at Royal De Vries PackagingResponsible for an effective and efficient customer service department. The Customer Service department is the 1st point of contact for customers and the extension of the customer and internal organization. The purchase orders and quotations are received within this department and CS is responsible for a timely and correct process. • Taking care of optimal communication by Customer Service Department, both internal and external;• Providing excellent service towards key accounts, including order entry and processing;• Initiate and maintain continuous improvements projects, amongst others automation and new processes;• Manage 4 FTE of the Customer Service Department;• Continuously monitoring and mapping the forecast / demand of strategic customers;• Setting up quotations and maintenance of prices and other conditions;• Analyze and reports sales- and revenue developments.

Wolvega

Responsible for 30 Customer Support Officers within an Export environment for more than 100 countries outside Europe.Realizing effective and efficient processes, obtaining KPI targets, improve client satisfaction and continuous improvement of processes and systems.Customer Support Officers are first point of contact between client and internal organization. They are end-to-end responsible for all Export oriented order-to-cash sales activities and work together with internal stakeholders of 4 different Business Groups. They function as interface between several disciplines, like Sales, Supply Chain, Finance, Marketing and QA.•Serve as the middleman between the organization and the customer service officers to ensure smooth communication and settling of issues that may arise in the course of work;•Standardize and professionalize procedures and way of working;•Hiring new Customer Service Officers;◦First contact with job agency◦Job interviews•Fulfill HR requirements for sales managers;•Give constant direction to the team to ensure that all customer inquiries are rightfully attended to on time and in the best way possible ; •Helping with training and development;

Wolvega, Provincie Friesland, Nederland

Activities and responsibilities a.o.:• Business Lead for several projects within Export;• CSO Management Project - improve processes/procedures/work pressure/way of working within the CSO team;• Lean Project OTC Export – Mapping OTC Export process including process descriptions;• Approval Flow 2.0 Project – Embed global template process within finance for approval process of contracts and orders;• QA Complaint Handling Project – Define and execute new procedure, manual, roles and responsibilities for complaint handling process within Export. Managing multiple project members

Wolvega

Develop, execute and monitor the sales strategy for the appointed strategic markets: Australia, Dominican Republic, Dutch Antilles and Caribbean.-Strategic Planning & Execution:Develop the annual sales activation plan / business year plan.-Business Development:Strong focus on distributor management & channel development.-Customer Development:Initiate and maintain relationships with strategic customers, monitor the developments and performance.

Wolvega

Responsible for dairy industry in Caribbean and South America

Education record

International Marketing Plan for tile industry.

Bachelor, International Business And Languages

Education record

During my IBL study, I have studied one semester at this university in Lyon, France.