Working as the Senior Analyst within the Private Client and Individuals team within the Customer Due diligence department. Primarily concentrating on Private clients and any Corporate Funding donors they may have. Managing the day-to-day workload to ensure service levels are met and tasks are completed in line with processes. Leading on projects while proactively working with the CDD team and other teams across CAF to ensure excellent customer service. Proactively highlighting any audit and compliance issues within a timely manner. Performing end-to-end quality reviews of the team’s work as directed by Management. Ensuring compliance with internal policies, providing feedback and arranging remediation where appropriate. Providing reports to the Team Manager in regards to the team’s quality of work and offering solutions to resolve any concerns. Designated trainer providing high quality support to new and existing team members. Offering guidance and support to staff across all areas of the CDD team’s workload. Signing off high value receipts and unusual transactions following completion of appropriate due diligence. Additionally signing off new relationships for both Individual and Corporate clients and both cyclical and trigger reviews. Being the point of contact for complex cases and queries to the CDD Team, escalating to the team Manager if required having completed an investigation and rationale. Attend/orchestrate meetings with internal stakeholders to discuss a variety of matter to enhance productivity, understanding and generally improve current procedures. Additionally to discuss complex cases and team performance. Providing and leading training sessions to internal teams and departments about the work that the CDD team completes and tailoring the discussion to the parties involved. Delivering clear and concise information encouraging other departments to consider CAF’s AML responsibilities and the importance of the work our team completes.

Preparing documentation for sign-off by the appropriate Manager where a high risk is identified detailing sanctions information and entity matches identified either as a positive or false positive match. Checking all ID & V documents are in line with CAFs AML policy and that additional appropriate searches have been completed before sign off by an appropriate manager. To carry out the checks on overnight screening, ensuring that all matches and potential matches against sanctions lists and criminal lists are thoroughly researched - either to prove or disprove a match against the bank customer in line with the CAF Policies and procedures. To carry out due diligence on outgoing and incoming payments by use of appropriate searches, internet searches and customer information, allocating the correct risk rating to the payment and pass to Senior Operations Manager for sign off. Preparing documentation for sign-off by the appropriate Manager where a high risk is identified detailing sanctions information and entity matches identified either as a positive or false positive match. To action all audit reports within the agreed timeframe, acting on queries promptly to mitigate financial loss and/or impact to the customer. Support the review of all customer account records on an annual to 4 yearly basis depending on the risk level given to that customer, including enhanced due diligence on high risk customers and PEPs to establish any changes which may affect their services. To review new account applications and trigger events, ensuring all relevant documents have been received and reviewed and any anomalies referred to the appropriate person. Responsible for requesting any outstanding documentation from the customer or client manager in order to satisfy the requirements of CAFs policies and procedures, following up where necessary for receipt and updating records to reflect documentation received.

Assisting the KYC team with general administration duties. Assisting with due diligence checks on individual clients, assessing risk and completing identity and verification checks. Reviewing source of wealth of clients, collating a due diligence pack and concluding my findings to either approve or reject a relationship.

Working within the Revenues and Benefits department in a high-volume telephone contact centre; being first point of contact for customers to discuss and enquire about their council tax accounts and benefit claims within the Medway area.

Four and a half months of travel to Australia, as well as visits to Hong Kong, Malaysia, Singapore and Thailand, improving a vast amount of skills as well as learning about different cultures and other ways of life. Improving my communication skills both verbally and non-verbally when necessary due to challenging circumstances as well as language and cultural barriers causing communication difficulty.Adapting to different and unforeseen circumstances quickly, trying to the find the best, most cost effect way to overcome any unexpected obstacles.Learning how to plan and budget effectively, both before and during the trip. Making sure that I had enough money saved before the trip in addition to not spending beyond my means whilst being away.Using negotiation skills in Asia, to ensure I purchased the goods I wanted for the best price possible enabling me to have more money later on to help fund the rest of my trip.

Initially hired as temporary seasonal staff over the Christmas period to work in the sales department, selling a variety of products as well as dealing with reserved and prepaid items. Towards the end of the peak period I was asked to stay with the company after impressing in the previous weeks. My role involved constant customer contact, helping customers find the right product for them for either personal or business use; giving demonstrations and ensuring customer satisfaction both during and after the sale; achieving personal sales targets and contributing towards the store’s target to maximise profits and at all times remaining professional yet approachable to both potential customers and colleagues.

From the 23rd of June until the 1st of October working in the despatch department booking in deliveries and despatching orders to customers in addition to face to face customer contact. Due to a significant downturn in orders from one of our major customers my employment was terminated on the 1st of October.This involved constant communication between different departments of the business making sure that the highest level of customer satisfaction and business efficiency was achieved. Additionally regular contact with other company drivers maintaining positive business relationships.Ensuring that the workplace was a tidy, safe working environment and that all products are kept in an organised structure.