Mark Dyer Email & Phone Number

• Collaborated with the CEO to restructure, rebrand, and rebuild the organization from the ground up while taking on Federal and Commercial operations, growing employees from 15 to 65, and propelling revenue from $2M to.
• Oversaw the customer relations, service delivery activities, project teams, supporting staff, and all technical business operations, maintaining over 50 concurrent projects
• Worked as a core leader within the organization with 3-other senior-level professionals, streamlining processes for cloud migration, including creating repeatable templates and ensuring that customers are comfortable.
• Designed dashboards for project management of all customers/clients, recording employee progress on each project with leaders rating overall project progression noting any concerns, allowing the organization to follow.
• Integral team member in building and implementing “Bravo on Demand,” allowing customers without current projects a subscription to continue utilizing the organization for reports and roadmaps
• Utilized innovative technology to deliver seamless integration of on-premise and cloud solutions, meeting the needs of organizations ranging from 10 to 200K users

Washington D.C. Metro Area

• Directed 9 SharePoint farms including over 200 SharePoint and SQL servers, supplying infrastructure support, day-to-day customer operations, and migrations planning
• Employed upgraded software, hardware, and system architecture to plan and execute the migration of production environments to a new datacenter, establishing near-zero downtime patching, high availability, and disaster.

Herndon, VA

• Performed as Technical Lead for the DOT, leading a team of 4 to provide development and administrative expertise maintaining multiple environments, and reporting directly to the Office of the CIO
• Directed the creation of a formal Project Management division, including Project Server, migrating content into modernization, structuring, standardizing, and organizing resources
• Served as the primary consultant for government management, maintaining best practices, change control, and the enforcement of governance policies

• Supported the United States Department of State and the United States Census Bureau as a Microsoft Project Server PFE, becoming one of the 1st within North America,
• Resolved a corrupt index, removing the index for testing, pinpointing the problem, and returning the index with no outage of use, streamlining processes to optimize search time, reducing the time from 40 days to 3 days
• Provided Tier 3 proactive and reactive customer support, including problem isolation and correction, conducting application design and technical review, performance tuning, application stability, consulting and.

• Directly responsible for a team of 4 employees, maintaining 4 Microsoft Office SharePoint Servers (MOSS) Farms consisting of 12 servers and 102 databases, performing various database splits to restructure existing.
• Oversaw the migration of 2 SharePoint farms from 2003 to SharePoint 2007, implementing automated MOSS farm fail-over scripts to ensure minimal user impact within upgrading services or implementing Emergency Action.
• Worked with customers to attain needed requirements to create and maintain data-view web parts that encompassed Agency data from 6 external.Net applications

Washington DC-Baltimore Area

• Performed as the Lead Programmer overseeing a team of 5 members, creating and maintaining a.NET application for managing equipment and inventory
• Restructured the application database, removing excess tables and improving database overhead and maintainability, creating greater efficiency
• Created an application to integrate with Windows Mobile 5, allowing for use with portable barcode scanners to organize inventory

• Responsible for the Project Management for 13 support contractors, including Business Analysts, Developers, and Support Engineers, keeping data on the individual performance of duties
• Recognized over $750K in excess funds throughout two years, furnishing the organization money to be used for other resources
• Wrote contract proposals and renewal documentation, reviewed monthly reports, and processed contract invoices, ensuring alignment with organizational strategic goals

Offutt Air Force Base, Nebraska, United States

• Technical lead for a team of 13, directing and administering a Weather Product Distribution System, overseeing the upgrade to an IBM platform, providing weather information to The Department of Defense as well as.

Master Of Business Administration (Mba)

Bachelors Of Science, Information Technology

Associates, Computer Science Technology