Chief Operating Officer
Emmaus Catholic Church
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Mark Fair Email & Phone Number
Chief Operating Officer
at
Emmaus Catholic Church
1 work email found
@jpiilifecenter.org
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Emmaus Catholic Church
Role
Chief Operating Officer
Location
Austin, Texas, United States
Who is Mark Fair? Overview
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Quick answer
Mark Fair is listed as Chief Operating Officer at Emmaus Catholic Church, based in Austin, Texas, United States. AeroLeads shows a work email signal at jpiilifecenter.org and a matched LinkedIn profile for Mark Fair.
Mark Fair previously worked as Director of Parish Ministries at St Vincent De Paul Parish and Chief Executive Officer at St. John Paul Ii Life Center. Mark Fair holds Bioethics In Healthcare Certification, Bioethics/Medical Ethics, 95% from National Catholic Bioethics Center (Ncbc).
Company email context
Email format at Emmaus Catholic Church
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*@jpiilifecenter.org
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Profile bio
About Mark Fair
As a progressive, hands on, executive with expertise on delivering strong financial and quality results within a fast-paced $1B software corporation, I consistently meet targets and improve the customer support experiences. My extensive background in cloud operations, customer success, and software support enhance my ability to guide cross-functional teams in strategic initiatives from execution to completion. I am recognized as an excellent communicator who is an accountable trusted advisor for customers throughout the relationship lifecycle. I am a motivated, passionate, and personable business executive, who leverages experience and talent for mastering technology solutions.My Skill Highlights:• Metrics, KPIs and Goal Setting• Improving Customer Success •
Current workplace
Mark Fair's current company
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Emmaus Catholic Church
7 roles
Mark Fair work experience
A career timeline built from the work history available for this profile.
Director Of Parish Ministries
Current
St Vincent De Paul Parish
Mar 2022 - Present
Chief Executive Officer
Sep 2018 - Mar 2022
Chief Executive Officer
Sep 2018 - Nov 2021
Vice President Of Saas, Managed Services, Cloud Operations
- I was appointed to this role by our CEO and was responsible for world-wide SaaS and managed services of multiple Epicor platforms, which were previously distributed within multiple business units. I integrated.
- Proactively addressed critical customer situations resulting in a 50% reduction of executive escalations.
- The restructuring of our legacy CRM solution to improve visibility of follow the sun incidents and stronger cross-functional communications.
- Data center migrations and consolidations (from 9 to 3 DCs) that improved uptime KPIs to 99.9%
- Pioneered and grew a global managed security service that addressed PCI concerns for over 5,000 customers.
Oct 2014 - Oct 2017
Vice President, Professional Services And Customer Support
- My leadership role during this period was progressively expanded whereby I was accountable for Professional Services, Software Support, Strategic Accounts, Managed Security and Hardware Service teams within the Retail.
- Won and managed the endorsement of the nation's largest hardware cooperative, representing over $49m in products and services per year.
- Improved customer NPS and CSAT (customer success) by increasing first call resolve rates with offshore partner.
- Attacked the business consulting opportunity by engaging over 200 retailers in first year to improve inventory utilization and accounting practices.
- Launched self-service software support tools such as chat, Community and remote services which reduced call demand by over 5% in six months.
Jun 2009 - Sep 2014
Vice President, Customer Service
Activant Solutions
- I was promoted to Vice President of Customer Service to transform the company's hardware provisioning, support, multi-vendor services and repair solutions. There were multiple teams that restructured in this new.
- We generated over $11m in hardware product and service revenues in 18 months by addressing PCI related hardware and network concerns.
- Increased transactional NPS ratings to 75% by evaluating and coaching at the individual level. This is a best in class customer success metric.
- Won the endorsement of Dell Services to perform network deployments within the SMB business unit.
- Negotiated outside repair vendor agreements to reduce annual spend by over $2m for peripheral products.
May 1998 - Mar 2009
2 education records
Mark Fair education
Bioethics In Healthcare Certification, Bioethics/Medical Ethics, 95%
National Catholic Bioethics Center (Ncbc)
Bachelor Of Business Administration, Business Administration And Management, General
FAQ
Frequently asked questions about Mark Fair
Quick answers generated from the profile data available on this page.
What company does Mark Fair work for?
Mark Fair works for Emmaus Catholic Church.
What is Mark Fair's role at Emmaus Catholic Church?
Mark Fair is listed as Chief Operating Officer at Emmaus Catholic Church.
What is Mark Fair's email address?
AeroLeads has found 1 work email signal at @jpiilifecenter.org for Mark Fair at Emmaus Catholic Church.
Where is Mark Fair based?
Mark Fair is based in Austin, Texas, United States while working with Emmaus Catholic Church.
What companies has Mark Fair worked for?
Mark Fair has worked for Emmaus Catholic Church, St Vincent De Paul Parish, St. John Paul Ii Life Center, St. John Paul Ii Life Center / Vitae Clinic, and Epicor Software.
How can I contact Mark Fair?
You can use AeroLeads to view verified contact signals for Mark Fair at Emmaus Catholic Church, including work email, phone, and LinkedIn data when available.
What schools did Mark Fair attend?
Mark Fair holds Bioethics In Healthcare Certification, Bioethics/Medical Ethics, 95% from National Catholic Bioethics Center (Ncbc).
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