Mark Holtz Email & Phone Number

More than 15 years of experience in the Internet field providing excellent software technical support for Webex meeting software, Webex Teams (formerly Cisco Spark), and Jabber instant messenger product. Through Toastmasters program, provided training for Toastmasters officers and managed team of speech contest chief judges across a large geographic area. Background includes:• Flexibility: Have worked both swing and overnight shifts assisting customers and partners in the European and Asia-Pacific regions, including working solo on weekends and holidays. Frequently filled in for other agents in off-shifts.• Subject Matter Expertise: Provided information for both new and updated Webex Knowledgebase and Cisco TechZone articles. Mentored new Cloud Collaboration TAC Engineers and provided effective feedback for Tier 1 agents.• Productivity / Efficiency Orientation: Created tools with the aim of reducing case handling time.• Solutions Emphasis: Resolve issues with Webex Online meetings involving teleconference issues, document sharing issues, and meeting join issues. • Quality: Provide assistance to business partners in monitoring and improving system performance and technical consultation and support to other programs that want to utilize enterprise cloud services.• Assistance to partners: Recognized by business partners as responsive to highly technical and time critical issues outside of normal duties.

Listed skills include Cloud Computing, Cisco Technologies, Webex, Video Conferencing, and 6 others.

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  California State University-Sacramento

  Management Information Systems, General