Mark Abbott Email & Phone Number

Whitby, Ontario

• Provide First/Second level telephone/web installation and troubleshooting support to agents working in the field wiring up access control systems & CCTV/DVR/NVR/DSC interfaces, including software product support.• Create/design support documentation/product literature.• Communicate with engineers to beta test future security hardware/software.• Keep up to date with technological upgrades and new products hitting the market.• Test operating systems: Win… Show more • Provide First/Second level telephone/web installation and troubleshooting support to agents working in the field wiring up access control systems & CCTV/DVR/NVR/DSC interfaces, including software product support.• Create/design support documentation/product literature.• Communicate with engineers to beta test future security hardware/software.• Keep up to date with technological upgrades and new products hitting the market.• Test operating systems: Win 7/8.1/10/Server2008-2012r2 including iOS/android based setups.• Answer product inquiries via phone and e-mail with Outlook & Lotus notes.• Assist customers on interfacing PA/intercom/phone systems including elevators.• Work with Microsoft: Access, Dynamics AX (Axapta), Sage Accounting, ACT! & Sugar CRM.• Proofread electronic schematics.• WHMIS Certified.• Work closely with the production department assisting with:• Network board programming.• FPGA chip programming and ESD diagnostics. • RMA returns and credit postings.Additional Skills:• Network Software Deployment - Norton Ghost/Acronis True Image.• Network Antivirus Solutions - Symantec/AVG/McAfee/ESET/Antivirus.• Network Anti-Malware Solutions - Malwarebytes/Anti-Spyware.• Build/Update/Repair Desktops/Laptops.• Update mobile software (Blackberry/Android/iOS).• Knowledgeable in the field of CCNA, MCSE certification. • Setup LAN TCP/IP Networks.• Setup Routers and Switches/Port Forwarding/DMZ/Software Firewall Setup/Router Updates.• Set up wired/wireless devices such as Routers/Access Points/Print Servers A/B/G/N.• Servers - Mail Server/Backup PST files. Show less

Scarborough, Ontario

• Assisted with the day-to-day running of an office.• Managed network building infrastructure including the care and operation of all office computers.• Built Vendor and Client relationships in retaining and retrieving province wide documents by utilizing adequate system applications.• Pulled and rescanned documents/reports to track mailroom process status.• Minored in professional photography - taking images of finished projects.

Toronto, Ontario

• Worked at flagship store Toronto Eaton Centre.• Repaired customer’s phone. (i.e. Replacing microchips on system boards)• Maintained computer systems. (i.e. Uploading new software to servers)• Performed countless soldering of circuit boards and wires.• Developed skills in MS-Office Suite including other industrial applications.

Markham, Ontario

• Repaired and refurbished printers, keyboards, cash draws, and scanners.• Assembled and packaged Point of Sale (P.O.S.) systems.• Worked in the warehouse arranging and categorizing items.• Upgraded computers and worked with various operating systems.

Toronto, Ontario

• Assembled and worked with the CPU (central processing unit) and heat sinks.• Soldered graphical display boards with the use of wave solder.• Assisted in packaging of electro-static equipment.• Used Adobe Suite for scaling/printing CPU Diagrams.

Bachelor'S Degree, Computer Science, 3.4 Gpa

Activities and Societies: LAN groups-gaming forums, Peer Tutoring, Automotive Club, The Lonely Planet travelling club. 4 year program..

Mathematics, 2.8 Gpa

Activities and Societies: Hart House Debating Club Left after 2 years in from a 4 year program to pursue a bachelor's degree in computer.

Computer Science, Level Of Completion: Grade 13 Oac - Average Percentile 88%

Activities and Societies: Fundraising and hosting events, social economics, drama and science. Graduated top 10% of my class and received.