Mark Ager Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Providing support to the senior management in maintaining regulatory compliance.Analysis of data sets daily to identify and interact with potential problem gamblers along with performing document checks and requests for high value potentially at risk customers. Training and support of new customer support staff in relation to Responsible Gaming and picking up signs of harm. Performing KYC and enhanced due diligence checks.Escalation of technical issues and potential AML issues.Prior to Feb 2020 I was a member of the customer support team providing 1st level response customers via live chat and email providing assistance with KYC, Bonus and technical issues.

London, England, United Kingdom

Online Grocery Delivery driving a 3.5 Tonne van.Duties included Loading/Unloading of vehicles, refueling and performing road checks in line with AA drive tech regulations. Driving and delivering to customer homes/workplaces and schools.Other duties - Processing refunds on damaged/substituted goods or goods customers no longer wanted. Passing on customer feedback and obtaining sign offs on complete deliveries.Driving and time management - Contacting customers to rearrange deliveries to optimise routes/delivery schedule. Navigating around most of London north of the thames from stratford to pimlico. Adjusting routes for traffic/road closures. Customer services - Interacting with vulnerable people (many customers are unable to leave their homes for various reasons and having a chat with their driver may have been their only social interactions in person that day). Going the extra mile to deliver to customers in high rises without elevators etc or simply helping older/physically disabled customers with putting away sorting items.I was also a designated 1st aider after completing a course with the company.

London, England Metropolitan Area

Concierge service for high end residential properties in Shorditch and Tower Hamlets (Not far from canary wharf).Services included package signing and distribution services, Patrolling and entry restrictions/control. CCTV monitoring and response. Responding to resident maintenance requests and reporting any damage to the address.Daily reporting of activities on site to management along with hourly check in reports on night shifts.

London, England Metropolitan Area

Stewarding for Stadium events - Crowd control and entry restriction. Checking tickets etc and providing general customer service for the public at events. Mostly football matches.Work covered sites such as Griffin park, Stamford Bridge and Wembley.

London, England Metropolitan Area

Security officer for the London 2012 olympics.Due to my level of competency and attention to detail in training, I was chosen to be an X-Ray Operator. Duties during this time were to conduct checks on customer bags using the X-Ray scanner and physical body/bag checks on entry. Other duties were based around ticket checking, patrolling and general customer assistance along with conflict resoultions.