Mark Albert Abe Email & Phone Number

Dubai, United Arab Emirates

* Assist the customer on their queries. * Book an appointment according to the customer's preference. * Cross Sell and help them find a product that is suitable for the customer. * Handle the customer's complaint and escalate to the relevant department. * Call Outbound to the book appointment. * Following up on customers who didn't show up or cancelled.

Taguig, National Capital Region, Philippines

• Check and audit all the information entered by Encoders
• Correct all data entry errors and resend it to necessary department.
• Verify accuracy of data before publishing to client.
• Complete quality audits of other specialist on various services.
• Manage and answer emails regarding client’s inquiry, request, concern and complaints.
• Resolving client’s escalated concern and complaint.

Quezon City, National Capital Region, Philippines

• Answer customer inquiries regarding banking products, services and other concern.
• Help with client’s request, concern or complaint.
• Forward client’s requests to necessary department to resolve the problem or complete the request.
• Update account information to maintain customer records.
• Recorded account information to open new customer accounts.
• Responded to customer requests for products,

Quezon City, National Capital Region, Philippines

• Answering inquiries regarding Sears US Store Credit Card.
• Payment and billing Information.
• Card activation
• Authorization of beyond limit purchase.
• Sending replacement card.

Quezon City, National Capital Region, Philippines

* Doing clerical works.* Recording account information to open new customer accounts.* Answering customer inquiries for products, services and company information.