Mark Anthony M. Email & Phone Number

Mandaluyong, National Capital Region, Philippines

▪ Led and managed multiple agile Test Teams, composed of 15 QA engineers, for system, integration and user acceptance testing within the AI Department▪ Managed all testing activities related to AI-driven projects▪ Defined and implemented AI testing strategies, methodologies, and best practices tailored to the unique challenges of AI systems▪ Spearheaded creation of new AI Testing department▪ Recognized for successfully building in-house AI testing practice▪ Provided strategic direction and guidance on QA initiatives, ensuring alignment with organizational goals and objectives▪ Developed comprehensive Test Strategies and Test Plans for over 7 NLP chatbot projects and 2 intelligent OCR platforms

Taguig, National Capital Region, Philippines

 Demonstrated leadership and management skills as the Test Manager of 23 cross-functional IT and Business Test Teams tasked with executing comprehensive Disaster Recovery Center (DRC) testing for both 2022 and 2023, ensuring the highest level of software quality and mitigating potential risks Developed and managed comprehensive Test Strategy, Test Plans and Test Processes to ensure product quality of 25 system components, reducing errors by 30%.  Exercised independent leadership to successfully coordinate and manage the Test Activities and Test Deliverables of multiple IT and Business Test Teams during 20 project sprints and 28 ad hoc production deployments.  Supervised 15 software testers conducting Functional, Regression, System, Integration, System Integration, UAT, Rehearsal and Production Smoke Tests during regular project sprints.  Spearheaded collaboration among diverse test teams during project sprints and ad hoc production deployments to facilitate efficient completion of tasks, increasing productivity by 30%.  Established the Home Credit Philippines Testing Community of Practice (TCoP) and Testing Center of Excellence (TCoE), empowering 60 Software Test Analysts through process enhancements and upskilling, resulting in significant efficiency gains.  Championed the department’s automation initiatives allowing seamless transitions between stages, lowering overhead costs by 50%, by identifying the quick win projects and managing the capacity of the automation team  Developed a tool that automates the retrieval and validation of versions of multiple applications, which is an essential aspect of the daily responsibilities of a project Sprint Leader and must be performed daily. The automation tool has drastically reduced the time required to complete this task by 97.5%, bringing it down from 20 minutes to just 30 seconds.  Highly experienced in executing Web and API Testing of the core Consumer Lending and Credit Card systems

Kuala Lumpur, Malaysia

 Engineered and delivered an industry-leading Integrated Operations System that slashed client costs by a total of 60%, streamlined Workflow processes from weeks to minutes, elevated Health Safety and Environment standards, and reduced man-hours required for different workflows by an impressive 93.7%. Spearheaded and guided a team of 35 highly skilled Quality Assurance professionals in executing end-to-end Static and Dynamic Testing processes, alongside all associated Testing-related tasks including Unit Testing, System Testing, Configuration Testing, User Acceptance Testing, and System Acceptance Testing, ensuring impeccable accuracy and completeness of all deliverables. Strategically managed all Testing-related activities to optimize team productivity, surpass project timelines, and exceed client expectations. Led Quality Assurance initiatives, designing, implementing, and training the team on activities to ensure the development and maintenance process adequately supports the objectives of the IO system. Spearheaded Quality Assurance efforts, designing, implementing, and guiding the team on methods to evaluate all developed work products for the Integrated Operations System, ensuring unparalleled quality and reliability. Architected and implemented the IT Solution and System Architecture of PETRONAS Carigali Integrated Operations (IO), showcasing visionary leadership and technical acumen. Overseen all phases of the software development lifecycle (SDLC) for the Automation of 60 Integrated Operations Technical and Business Workflows, ensuring seamless execution and adherence to industry best practices. Crafted and executed the Software Development Process tailored to the Integrated Operations program utilizing Waterfall and Agile Methodology, from Concept Design to Implementation and Support.

Kuala Lumpur, Malaysia

▪ Performed functional testing, performance testing and regression testing activities for the project with 0% total defect leakage.▪ Strategized test activities by planning and assigning tasks to Test Analysts based on sprint plan and feature focus.▪ Reviewed the task deliverables produced by Test Analysts and provided review and results produced.▪ Developed test plans and test cases to ensure that software delivered matches the business analyst’s supplied business requirements.▪ Logged and tracked issues and report the defects encountered back to the development team.▪ Participated in all planning, estimating, scheduling and estimation meetings.▪ Ensure visibility of the testing cycle, process, and status of all testing items.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

▪ Developed the Agile Testing process, tools and plans for the project.▪ Performed functional testing, performance testing and regression testing activities for the project with 0% total defect leakage.▪ Developed the Defect Management tool and process for the project.▪ Strategized test activities by planning and assigning tasks to Test Analysts based on sprint plan and feature focus.▪ Reviewed the task deliverables produced by Test Analysts and provided review and results produced.▪ Developed test plans and test cases to ensure that software delivered matches the business analyst’s supplied business requirements.▪ Logged and tracked issues and report the defects encountered back to the development team

Kuala Lumpur, Malaysia

Melbourne, Australia

Makati, Philippines

Bachelor Of Science (B.S.), Computer Science

High School

Primary School, Primary School