Mark Anthony Payapag Email & Phone Number

● Order Provisioning / Activations (New Businesses, Renewals and Amendments)● Coordinate collection efforts for past due invoices documenting communications, discussions,and resolutions to ensure information is available for the broader finance team.● Manage customer inquiries and resolve billing issues.● Complete vendor set up forms and onboarding in customer billing portals.● Work with customers to bring accounts current, collaborating with Sprout team membersthroughout the organization.● Work with Collections Lead and Billing Management to resolve customer questions, concerns,or billing requirements that may prevent timely collection.● Report on collections activity and customer account updates to provide greater visibility toprogress and challenges.● Responsible for daily cash application.● Identify, investigate and resolve any discrepancies within historical cash applications.● Keep accurate records and reporting on collections and cash applications.● Liaise with Scale and Support teams by investigating and resolving invoice/payment disputesor errors and develop improvements to facilitate seamless and continuous service movingforward.● Align practices and procedures with Billing team standards and Audit compliance.

Billing Specialisto Investigate and respond to customer billing inquiries via email and live inbound/outboundo phone calls including live over Zoomo Customer and internal facing with the ability to process Billing and AR aspects of the businesso Proficient knowledge of workflow between multiple programs (Zuora, OP, Salesforce, Zendesk)o High level account analysis, research, and troubleshooting with technical issues the customero faces on via the billing portal and billing systemo Ability to collaborate with other departments cross­functionally regarding customers’o accounts and inquires o Review invoices and create manual adjustments, as necessaryo Process credit and debit adjustmentso Update billing records with contact information changeso Assist with payment posting and reconciling procedureso Assist the Collection team to manage customer disputes and paymentso Assist Revenue/System team in data cleanup projects o Identify and escalate issues found in the billing system to engineering for resolution o Assist the Billing Manager to evaluate current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences

National Capital Region, Philippines

This position will be directly responsible for quotations, purchasing,operation, inventory, warehouse and shipping of products using TRT systems and/or applications. (Netsuite, Outlook, IE, MS Offices)o Supplier / Vendor Network Development – continuously recruits qualified IT parts suppliers in areas of both current service and target areas of business development.o Ensures effective control of Purchasing of IT parts through supplier accreditation, authorized and approved procurement and evaluation of supplierso Sending the suppliers proposal and target to get higher and longer credit terms.o Managing of Inventory Levels in conjunction with the other Value Chain Administrator that handles our 10 main warehouses and over 30 or more Service Partners warehouses, including:o Check-in & out of Inventoryo Organizing and cataloguing of stock itemso Stock reconciliations on a quarterly basiso Managing the complete supplier lifecycle including:o Selection and Evaluationo Quoting & orderingo Ordering tracking and delivery confirmationo Invoicing reconciliation and settlemento Daily reportso Setting-up, reviewing and revising the Warehouse Set-up.o Standard Inventory / Logistic functions around the orders and stock management.o Perform quality check/control activities for all the goods/products utilizing established processes, procedures and technical guidelines while complying to all safety and company procedures.o Facilitate accurate inventory of all the assets/goods/products by use of established warehouse and quality management systems.o Prepare customs documentation and ensuring that shipment meet all applicable laws to facilitate the import and export of good.o Coordinate with the shipping courier regarding the tracking of duties and taxes payable and process payments on behalf of the company.o Proper coordination of transportation and storage of imported goods/products.o Perform duties as assigned.

Jubail, Saudi Arabia

Project Assigned: SAUDI KAYAN - SABICLogistic Planner This position will be directly responsible for planning, coordinating, operation and shipping of products using the Saudi Kayan – SABIC systems and/or applications. (SAP, PHLMS, Outlook, IE, MS Offices)o Handled all logistics, transportation and delivery support for our valued customer (SABIC).o Planning, organizing and accurately conveying the shipment schedule for all department ensuring the efficient delivery of high-quality products in a timely manner.o Supervise employees/operators and ensure SOP are being followed in order to achieve the target KPI.o Maintaining the accurate available stocks and proper implementation of FIFO method to prevent the stocks from expiring.o Minimizing the negative impact of shortages or service failure on the business.o Maintain the efficiency of employees/operators engaged in all outgoing shipments and preparation of items.o Oversees daily activities in order to ensure the accuracy, completeness and good condition of all products.o Maintaining shipping/tracking records and ensuring the availability of documents (i.e. packing lists, manifestations) required from custom's port authority.o Coordinate and expedites the shipment/movement of critical materials including the rework of damaged products and packaging.o Ensure all department are fully aware of production status, work planning and execution of objectives are integrated and communicated.o Coordinate with all departments and concerned personnel in order to attain delivery, cost and quality of services.o Keep appropriate records/reports to guarantee that tight inventory control and security are maintained. Assist in physical inventories. Ensure proper stock rotation.o Creation and closing of shipment orders in SAP and PHLMS / Act as a dispatcher when orders are too high.

Philippines

This position will be directly responsible for Accounts Payables using Reed Elsevier systems and/or applications (Oracle, Outlook, Internet Explorer, MS Offices).o Responsible for the efficient, timely and accurate accounting and payment of purchases / vendor payables / employee reimbursement / claimso Ensure an accurate and timely monthly, quarterly and year-end close. Ensure timely reporting of financial information. Reconcile assigned accounts and verify propriety of postings and classifications.o Ensure accurate tax computation and timely submission of tax schedules/returns.o Work with the relevant team to ensure timely completion of year-end audito Perform other duties as assigned or required.

Dubai, United Arab Emirates

This position will be directly responsible for Accounts Payables and Accounts Receivables using Al Shirawi Enterprises systems and/or applications (Oracle, Lotus Notes, Internet Explorer, MS Offices).Account Payable / Account Receivableo Ensure timely and accurate invoicing and voucheringo Preparing of cheques and issue payments to the Clients/Customer.o Collecting and reporting post sales customer information and issues.o Process deposits; post and reconcile customer payments. o Investigate collection problems and make arrangements for payment of outstanding and late accounts; escalate transfer to outside collection agency as necessary.o Responsible for filing and bookkeeping related to A/P and A/R.Logistic/Shipping Clerk:o Account for all consignments received and forwarded, cash received from senders and recipients, check special contracts for any special / great organization and prepare bills for all consignments of freight and other documents related with transportationo Develop work schedules in line with priorities, devise and schedule shipment, record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting and recordkeeping purposes.o Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of goods in accordance with customer requirements.o Obtain, prepare, issue and check transportation documents to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes.o Follow due dates for renewal of licenses, permits, etc. and reports to supervisors/managers to initiate appropriate actiono Examine shipment contents and compare with records, such as manifests, invoices or orders, to verify accuracy.o Undertake clerical work such as filing, accounting, updating customs records, preparing correspondence and inputting and retrieving information from computers.

Philippines

This position will be directly responsible for analyzing, assessing, processing payments for Health Claims using 11 Manulife systems and/or applications (AWD, EVA, GB Mainframe–Clients II, GPM, SNAGIT 8, CUI, Lotus Notes, Internet Explorer, MS Word, Excel and Access)o Ensure efficient and accurate decisions are made while meeting the service, quality standards set by management o Develops and maintain documentation for QC/Audit procedures during trainingo Provides analysis of procedures for streamlining and enhancements, delivery of solutions and cost/benefit analysiso Deciphers and applies sound knowledge of contractual provisions, medical terminology, provincial and federal insurance legislation guidelines and on-line claims payment systemsAwardee (July 4, 2009)o Received an award for being the Top Performer during the 2008 Performer’s Night.Team Leader / Trainer of AlphaPlus Team Leader for 15 Fulltime Associates and 2 Quality Analysts for Plan Implementation and Amendments using 13 Manulife systems and/or applications (AWD, CPM, EPIC, EVA, Formations, GB Mainframe – Gipsy, GRID and Clients II, GPM, Lotus Notes, VMRC (Mapps), MS Word, Excel and Access) o Effectively and efficiently manage the day-to-day operations of the teamo Ensure service level agreements are met or exceeded and are reported visibly – ofteno Act as a product and process knowledge resource to associates on the production flooro Will be responsible for maintaining and increasing performance levelso Ensure staff adherence to schedule and adjust or document discrepancieso Assist immediate supervisor in coordinating team resources, monitoring team activities and preparing reportso Review, collect and summarize quality control and business reportso Leadership, support motivation, coaching and development of staff; building a high performance and cohesive teamo Such other duties and functions as assigned by Operations ManagementBusiness Process Associate / Quality Analyst

Philippines

Team Leader / Team Auditor o Assist with load balancing activities based on standing inventory levels, work priorities and available staffing to ensure that turn-around-times are consistently met, work is appropriately distributed based on skills and experience level, and overtime is effectively managedo Assist with distributing procedural updates and processing guidelines to team members to ensure accurate processingo Assist with providing ongoing performance support to new and/or under-performing team members, including coaching and remedial trainingo Assist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyo Assist with and/or lead team meetings and operational-level, client callso Assist with team-specific reporting activities, including productivity reports, quality reports and other operations-related reports.o Assist with monitoring team and individual performance to ensure that required service levels are met, including turn-around-time, productivity and accuracyo Assist with identifying performance improvement opportunitieso Assist with conducting new hire training, providing floor walking support and facilitating key training moduleso Assist HR in generating new ideas and implementation for related and unrelated work activities such as seminars, theme day, company/team outings, sport fest, outreach program and the like for the site wide accounto Maintain updated team contact information, including home address, telephone number and emergency contact Data Analyst Inventory Control, Processor, Reporting