Mark B. Email & Phone Number

Toronto, Ontario, Canada

Assist customers (business and domestic) with their printing projects with varying sizes to all projects.Generate business leads through networking with clients to offer special prices and attain increased regular revenue for the company through the projects we take on. Facilitate third party shipping orders for customers. Problem-solving to ensure customer satisfaction.Passport photography and printing for adults/children/infants.

Toronto, Canada Area

Store key holder, responsible for opening/closing the store including daily cash-in and cash-our procedures and bank depositsCollaborates with the wider store management team to supervise and develop sales associates. Supervision of associates includes responding to requests for assistance and coordination of breaks Monitors sales targets and KPIs, and motivates associates to reach goalsAssists customers with in-store, telephone and special order purchasesRefund verification including inventory spot checksVisual merchandising as instructed by head office plus adjustments for local store requirements.Ensures a safe and secure shopping environment including maintaining company standards for store displays and pricing

Toronto, Canada Area

Responsibilities include:• Leading and inspiring a team of sales associates to deliver excellent customer experiences and drive sales • Acting as manager on duty, including: responding to requests for assistance; coordination of associates’ breaks; overseeing successful store evacuation procedure in the event of an emergency; • Onboarding and training of new associates and refreshing product knowledge of existing associates• Assisting customers through all stages of their shopping experience• Motivating junior associates to reach their potential within the company• Maintaining a clean and safe work and shopping environment

Toronto, Canada Area

Department Specialist for Crate & Barrel at its Yorkdale mall location. Experience running the seasonal accessories department during the busy holiday period before switching to the kitchen department.

Brighton, United Kingdom

•Assisted customers with purchases •Specialized in home accessories, kitchenware, glassware, bedding, lighting, spa and home fragrance, furniture•Received product deliveries and tracked inventory, including special orders

Southwick, Uk

•Maintained employee schedule and time-off requests•Coordinated deliveries and transfers of product •Daily cash-in and cash-out duties, including supervising cash collection•Advised and assisted customers with purchases and special orders•Set up product displays, based on corporate plans and guidelines•Supervised and motivated a small team of employees

Sheffield, United Kingdom

• Maintained employee schedule and time-off requests• Coordinating deliveries and transfers of product •Daily cash-in and cash-out duties, including supervising cash collection•Advised and assisted customers with purchases and special orders•Set up product displays, based on corporate plans and guidelines•Advised customers on products•Supervised and motivated a small team of employees

Stockton-On-Tees, Uk

•Processed payments and refunds for the general public and tradespeople•Advised and assisted customers with purchases and special orders•Monitored inventory and placed orders as needed•Store Key Holder

Northallerton, Uk

•Advised customers on product and processed transactions•Daily cash-in and cash-out duties•Coordinated, packaged and dispatched national and international orders•Store Key Holder

Stockton-On-Tees, Uk

•Processed payments and refunds for the general public and tradespeople•Advised and assisted customers with purchases and special orders•Monitored inventory and placed orders as needed•Store Key Holder

Drama & Theatre Arts

BTEC Professional Development Certificate in Performing Arts BTEC National Diploma in Drama

Education record