Mark B. Email & Phone Number

United States

North Carolina, United States

Lead and work high level IT Projects sold to Clients. They range from new server migrations, large scale network upgrades and relocations (building moves), Azure and SharePoint migrations, Large Storage upgrades, MFA, VOIP setup, and new Firewall deployments. All while keeping up consistent communication with the client shareholders on various stages and milestones reached on the project. Creating a scope of work, building out estimated hours and submitting final quote for approval by team. Aside from project duties I assist with keeping up and troubleshooting our Internal systems and security. Assisting the helpdesk and be a consistent reliable resource for them if they need help with tickets.

Phoenix, Arizona, United States

Maintain, monitor and troubleshoot all network related issues for various Xlcon accounts using tools such as screen connect, labtech, powershell, and Connectwise. Maintain Sophos firewall and implement security policies for the organizations,Maintain and install various networking devices. Setup/troubleshoot site-to-site VPN tunnels for various vendors and remote satellite sites/clinics. Set up and maintain/secure/troubleshoot wireless infrastructure (Ruckus,Sonicpoint) Organize and implemented various major update/migration/new install projects while professionally assisting vendors. Maintain and administer the company's EMR/PM software. Setup, troubleshoot and maintain on-premise hybrid Exchange/Office 365 environment for organization. Design and maintain DRP and do quarterly tests on backups while following the 321 rule. (Veeam) Also assist fellow engineers with other accounts throughout Arizona.

Flagstaff, Arizona, United States

Inventory and keep updated on all Cisco Hardware throughout the organization. Implement various group policies (Map Personal Shares, department drives, and printers). Organized company Active Directory, Created OU’s for workstations and all employees, and organized security groups. Monitor usage and access to network, servers and software, including remote access. Manage Cisco Wireless Controller, Work with various vendors for Equipment Quotes and Technical Support. Light support on all Company Printers (Change toner, waste container, clean drums, unjam, install and configure) Maintain server backup system

Payson, Arizona, United States

Train end users on basic computer procedures, including network login, password changes, Windows, and MS Office operation. Install and Maintain Dell Workstations, Install and Setup All Related Software (Oasis Suite) needed for Employees. Install Windows XP, 7, 8 on Workstations. Troubleshoot and upgrade computer hardware, including hard disks, RAM, and video cards. Setup user accounts, computer accounts, security groups, and distribution lists in Windows Active Directory. Create and Apply various group policies (map network shares, printers, lockdown workstation) Setup and configure and Install Cisco Switches and ports. Pull and terminate network cabling. Install and Setup Windows Server 2003, 2008, 2012. VPN/Remote into IT systems to troubleshoot or fix user accounts. Install and Setup up Virtual Server/Computers using VMware vSphere. Setup and Install POS (Point of Sale) computers around retail Locations in Casino.

Icnd1 & Icnd2 (Cisco Ccna Courses), Passed

High School Diploma

Associate Of Arts And Sciences - Aas, Computer And Information Systems Security/Information Assurance