Mark Baker Email & Phone Number

Business function/Technology alignment - Analysis, Development, Support, Training

Newcastle, New South Wales, Australia

Provide leadership across complex environments and communicate effectively with a wide range of stakeholders. Liaise between IT ops and College to deliver the university’s digital strategy and best practice solutions. Problem solve and creatively respond to business needs, solutions development through high spec infrastructure analysis, service alignment, programming, life-cycle and transformation. Work with research and student stakeholders to ensure technical capability across a variety of the latest hardware and software technologies.

Singleton, New South Wales, Australia

Ensure function, compliance of infrastructure technology systems and services at established SLAsProvide and manage field support services to end user technical related issues as neededService provider and, Vendor Management of Maintenance and Management of Systems hardware and related firmware/softwareAsset management and life-cycle oversight and manage issues relating to non-functioning equipmentProposals for improvement to existing systems to promote efficiency and cost effectivenessDevelop cloud and virtualization transformation of legacy onsite systemsWork with internal/external partners to ensure seamless delivery of new services and technology within a complex school environment

Parramatta

Stage 1 Lifecycle analysis and proposition for end of life data processing infrastructure

Gosford, New South Wales, Australia

Technical specialist/Senior Systems Engineer partner with a newly created government agency in its infancy to support and define business roadmap activities, customer satisfaction and process improvement whilst onboarding new technologies in its collaboration practise.Responsibilities:• Project support for O365 platform transition and collaboration services initiatives • Systems administration, performance analysis, complex problem root cause analysis and risk mitigation using GUI and PowerShell scripts for hybrid AD/AzureAD, Exchange (on premises and cloud), centralised scan to email and printing services • BAU support for ticket escalations through Service Now• Centralised services message flow remediations, smtp-relays do-not-reply mailboxes• Cloud tenant relocation• Cloud collabration process scripting and facilitation• Centralised services message flow remediations, smtp-relays do-not-reply mailboxes• Desktop SOE feature updates, methodologies and UAT coordination• SCCM collections, Packaging and deployments• Group policy administration• Documentation and training

Hunter Valley

Asset uplift and replacement Software management Active directory and SCCM user and device configuration Site progress analysis / reporting Problem resolution

Sydney, New South Wales, Australia

Parramatta / Regional Nsw

– State-wide SCCM service deployment– MDAM Service upgrade enrolments - 15,000 apple mobility devices state-wide– User acceptance testing – Testing business apps on new SOE compatibility • Conduct site audits and document infrastructure environment compliance • Lead mobility device enrolment kiosks across multiple agencies, Training and Assisting end users• Analyse configuration and infrastructural issues preventing enrolment and application delivery to the device

Parramatta / Regional Nsw

– Remediation and Deployment of business critical apps on new SOE• Perform impact assessment based on business requirements • Perform risk assessment including risk identification, data usage projections, Compute usage analysis, network capability, technology compatibility and migration analysis• Identify configuration and technical issues on services which prevent the correct delivery of service to the desktop, focusing on the remediation • Document remediation and solution• Manage issues throughout their life-cycle

Regional Nsw

- Manage and resolve (multi agency) incidents escalated through the Service Desk- Architect and implement centralised Replication and Storage Infrastructure targeting disparate sites- EUC problem management- Team management• Consistently meeting SLAs• Problem analysis and solution management design and implementation• SOE update implementation and application remediation to call centre operations• Analyse and investigate issues with view of a suitable and timely solutions to minimise impact to the business• Infrastructure Analysis for desktop deployment and management including Service ad WAN/LAN analysis• Assist clients with developing infrastructure based solutions • Assist operational Server Storage teams with distribution services architecture updates

Newcastle / Parramatta

- SME Meta Directories and Distributed Server Analytics (including backup and storage)- Lead production Server / Storage infrastructure hardware Refresh - Architect Geo-image collaboration server and Data replication service and remote caching service • Provide technical expertise and design consulting to assist project achieving the best solutions• Engage & manage vendors and internal technical teams for provision of services • Ensure solutions adherence to the corporate governance, security policies and compliance• Obtain and assess quotes from vendors and evaluating technical specifications for support options• Ensure the use of best practices and that all new IT Infrastructure developments align with the RMS’s strategic programs, by mapping proposals and developments to the organisation business plans• Review storage and compute capacity lifecycles and forecast requirements for the following 5 years• Review technical specifications of vendor solutions and existing infrastructure requirements that where possible allow seamless integration of proposed infrastructure with outgoing hardware during cutovers to minimise downtime• Review and promote solutions that meet performance criteria while reducing costs through rationalising onsite compute nodes and respective storage services • Develop end-to-end implementation plans involving various disperse teams ensuring discrete checkpoints with appropriate back out plan • Engage with the project team for technical details and testing objectives & scenarios

Newcastle / Parramatta

- Infrastructure Roll-out incorporating Physical to Virtual server and data migration- Architect of SOE support cache and distribution server- Linux Administration and development (Debian,RedHat,Suse SLES)- SME Clustered vSphere Compute nodes and related iSCSI and DAS SAN’s. - Scripting of utilities and processes for Desktop and Servers • Establish procedures for decommissioning old devices and managing new services• Perform root cause analysis addressing end user computing environment issues• Scripting and compiling executables of technical solutions• Design & develop solutions to bed-in the new infrastructure to deal with external management processes for UPS control, Replication and Centralised Backup• Compute and SAN Storage Selection (Proof of Concept, Bench-marking, Vendor management)• Provide ongoing technical leadership and training to operational teams• On-site installation and configuration of compute and storage infrastructure. • Oversee seamless implementation of all services with no disruption for users

Newcastle / Parramatta

- Manage and resolve (multi agency) incidents escalated through the Service Desk- Architect and implement centralised Replication and Storage Infrastructure targeting disparate sites- EUC problem management- Systems backup management• Design and develop a system to deploy updates and patches automatically to the desktop• Manage incidents channelled through the TfNSW Service Desk sourced from various agencies consistently keeping call queues under control in order to meet SLAs• Liaise with end users for gaining understanding of problems and provide appropriate solution• Analyse and investigate issues with view of a suitable and timely solution to minimize impact to the business• Troubleshoot issues local and remotely using appropriate tools • Assist clients with developing infrastructure based solutions • Assisting operational Server Storage teams with distribution services architecture updates• Manage system tape backups

Itil – Foundation Certificate In It Service Management, Certificate

Electrical, Electronics And Communications Engineering, Trade Certificate

Workplace Communications, Certificate Iii