Mark Baker Email & Phone Number

Houston, TX, US

Houston, Texas, United States

Houston, TX

Houston, Texas, United States

Operated and created the strategy and vision for a self-sustainable food truck. Built customer retention with high quality food consistently, exceptional customer service, and a strong rapport with customers. Ranked #1 on Yelp, Top 5 Food Truck in the Houston area (out of 1,900+) and Award-winning Authentic Cajun Food

Houston, TX

Oversaw the daily operations of 3 restaurants with 65+ employees and a combined revenue of $3.5 million, voted Best Franchise Operations by corporate partners. Responsible for all aspects of profitability, marketing, P&L, HR, payroll, COGS, business model forecasting, health inspections, and customer satisfaction. Created an enhanced customer experience.

Scottsdale, AZ

Managed all operations and profitability of this high-end, gourmet sub shop. Responsible for all aspects of marketing, P&L, HR duties, payroll control, COGS, business model forecasting, health inspections, and customer satisfaction. Designed and implemented a targeted marketing approach to in-office, catered corporate lunches.

Houston, TX

Managed the operations for a collection of art galleries as a retail concept of “traveling starving artists” shows, 500+artists with original art, offered in a mall-based retail setting. Average rooftop was $1.5 million with 3-4 employees per store. Responsible for all aspects of profitability, marketing, P&L, HR, payroll, and customer satisfaction.

Baton Rouge, Louisiana, United States

Managed all positions that directly interacted with customers. Led the employee development and guest satisfaction that were paramount to ensure a high return rate of regular customers and employee retention.

Maui, Hawaii

Led all FOH activities (quality control, staffing, payroll, guest relations) for this $12 million annual revenue restaurant, with full dining room and retail merchandise store. Oversaw retail merchandise sales, $2.5 million per year.

Birmingham, Alabama, United States

Joined the retail shoe store chain at store #8 and helped grow the company to 167 stores. Hired new store management teams of 8-12 people per store and led management training at headquarters. Helped create Just For Feet University and spearheaded a multi-faceted, in-depth training program.