Mark Barnes Email & Phone Number

Forest Lodge, NSW, AU

Sydney, New South Wales, Australia

Change and communications lead for projects within SEO

Sydney

Mark is a Change Lead / Senior Change Manager who brings more than 15 years experience from multiple long-term, large scale organisational and transformational change programs. Mark is a human-centric change practitioner experienced in the areas of people, process, and technology change management, organisational design, workforce transformation.

Sydney, New South Wales, Australia

Change and communicatoins lead working on change practice development for the Department of Education

Sydney, Australia

Change lead at IntelliHUB

Sydney, Australia

• Change lead for the Change, Communications, and Organisational Effectiveness workstreams for the NetO Transformation Program, Project Rockpool, and Project Apex. Led a team of five personnel in whole of program change.
• Creation of the change and communications strategy approach playbook. Included the end to end view of change and communications strategy, training approach, impact assessments, stakeholder management, and operational.
• Development and execution of program communications;
• Development of the program training and knowledge transfer approach;
• Impact assessments and capability assessments;
• Operational readiness frameworks and assessments; and

Sydney, Australia

• Freelance development of ad-hoc intellectual property for clients with a focus on organisational change management, communications management, and services integration and management. Working through consulting firms.
• Service integration strategies including SLA and KPI development, SIAM frameworks, services and service catalogues, operating models, and technical and operational support models and concepts;
• Change management strategies and change management plans including stakeholder management plans, sponsor’s briefing papers, sponsor’s management plans, and sustainability planning. Also review and recommendations on.
• Process improvement, service improvement, and information management plans and strategies;
• Communications management plans and strategies;
• Training plans and strategies for systems deployments; and

Sydney

Delivered organisational change management and planning, communications management, sustainability planning, and people, process, and technology change in two multi-million dollar enterprise projects. While the role was predominantly project based I was called upon as a subject matter expert in solution design, service integration and management, process.

Sydney

Contract role. Performing a combination of transition and transformation work, including organisational change, organisational design, services design, process design, and strategic planning.

Sydney

Contract role working with Network Applications & Services in the Customer Service Management business on their strategic organisational change management and organisational architecture program. Program includes organisational change across organisational scheme, people, processes and tools delivering services to Telstra business customers.

Managing elements of change within the client IT environment, and test managing the replacement of the IT service management system

Transferred from Service Delivery to work with Crisis and Security Management to design and populate a pilot Incident Impact matrix, which outlined the consequence of impacts rather than basic numerical values. Also work with the Senior Manager, Crisis & Security Management to work on the operational efficiency and operational strategies to improve service.

Brought on to address and remediate percieved issues in IT Service Delivery, specifically around the way IT Incidents were categorised, communicated, single points of contact, etc. Developed a roles-based communication strategy and approach, a metrics-based impact and urgency matrix and single point of contact model.Changes in management saw me working on.

Originally hired to write a number of RFQ's for the Bank's Technologies outsourcing, then worked with the Bank in the negotiations and finalisation of services with the selected service provider.Also worked with a senior program management team to oversee a series of projects related to the Bank's EPS agreement. This included managing the vendor for the.

Worked across all KMS business units on behalf of the Director, Managed Services, providing thought leadership and direction on best-practice process, organisational and team structures, process architecture and implementation, delivery mechanisms, communications and Services offered to the ICT market. Most of his time was spent working with Service.

Responsible for the management and direction of a team of Delivery Managers, Site Managers, Project Managers and their respective teams in the delivery of Services to strategically important customers. The majority of activity is based in NSW, though many customers had national Service requirements.

Responsible for coordinating the activities of a team of approximately 90 people, providing solutions to Customers across NSW, QLD and VIC with smaller responsibilities to National customers with presence in SA and WA. The role included a high volume of solution design and tender response work.The role has a supporting Management Team of 4 Line Managers.