amongst many other things providing any and all support required by users ( contract or ad-hoc ) to assist in day-to-day or project-specific duties. Routine maintenance of network systems, primarily to the SME/SMB arena. From single users to multi-site companies. Re- and pro-active maintenance; advice on, then design, sourcing and implementation of voice / data / media solutions. VoIP systems provided and maintained. Responsible for many contract and ad-hoc customers IT/Voice needs. Providing phone lines, broadband data, domain hosting and management along with hardware/software procurement and deployment. Involvement in expansion / relocation projects bringing together cabling, electrics, comms etc to ease the transition to a new locationSpecific experience in the areas of :WiFi Network Design and Implementation for HMO/Student Accommodation Dentistry - data management, imaging CBCT/OPG to big screen, process streamlining, media (procedure recording / streaming ) Hospitality - ePOS, Guest Networks, multi user internet, CCTV, Secure entryMulti Site Offices - site-to-site links, remote users, secure entry

An engineer for a local IT firm ( with nationwide client base ) providing any and all support required by users ( contract or ad-hoc ) to assist in day-to-day or project-specific duties. Routine maintenance of network systems, primarily to the SME/SMB arena. From single users to multi-site companies. Re- and pro-active maintenance; advice on, then design, sourcing and implementation of voice / data solutions. CPMaintenance was an IT Services company ( merged with Locallnet Ltd ) Locallnet Ltd is an ISP, VoIP system provider and domain host. Over 12 months ago, additional staff were employed and my role has migrated to one of senior networking engineer. Currently responsible for many contract and ad-hoc customers IT/Voice needs. Providing phone lines, broadband data, domain hosting and management along with hardware/software procurement and deployment. Involvement in expansion / relocation projects bringing together cabling, electrics, comms etc to ease the transition to a new location

engineer for a small, local IT firm ( with nationwide client base ) providing any and all support required by users ( contract or ad-hoc ) to assist in day-to-day or project-specific duties. Routine maintenance of network systems, primarily to the SME/SMB arena. From single users to multi-site companies. Re- and pro-active maintenance; advice on, then design sourcing and implementation of voice / data solutions. responsible for many contract and ad-hoc customers IT needs. Providing management along with hardware/software procurement and deployment. Involvement in expansion / relocation projects bringing together cabling, electrics, comms etc to ease the transition to a new location

Responsible for the delivery of outsourced IT solutions to a total client base of over 100 SME's. Full responsibility for managing the engineers, including prioritising work, managing all projects and resolving technical or business issues. Have lead responsibility in account management and service delivery: 90% of time is spent on site either actively managing the client relationship or directly engaged in technical work (network infrastructure or application installations, upgrades, preventative or reactive maintenance).Achievements include: -•Devised and implemented a team structure and business operating procedures to ensure right first time installations and resolution of issues. This right first time culture combined with a preventative case management approach to each client’s needs ensures minimum disruption and downtime for the client and maximum efficiency and profitability for the company. These measures have produced productivity gains in excess of 30% and allow the equivalent of 3 full time engineers to support around 100 clients.•Excellent team and time management coupled with the above mentioned operating procedures have ensured a 100% record at meeting the demands of all SLA's•Continually secure additional revenue from service related sales, due to effective account management and building strong working relationships with clients

Sales associate with some technical involvement for a high street computer shop.providing sales and technical support for purchase of desktop and laptop computers and accessories