Following the experience,relationships and reputation built while working in previous roles, I gained a new position of Sales and Operations Manager for the newly owned Sagetech Machinery.Initially focusing on the sales and promotions of our range of Vertical Panel Saws, I have supported the MD in building the brand, sales and customer service aspects of the business alongside taking control of the logistics around deliveries and installations. We are now launching a new range of machines in which I have played an integral role, in researching and sourcing the new products.My main role is to discuss our options with individuals and business that are looking for new machines. Our main industries are education, woodworking, signage, carpentry, joinery and plastics, however our machines are suitable for a variety of materials which I would be happy to discuss with you.We are able to offer finance schemes on all our machines, alongside our range of approved used machines, meaning I am confident we have something for every budget.If you are in the market for a new Vertical Panel Saw, 3D Printer or Engraver, get in touch and I will be happy to discuss our products with you.

● B2B sales for machines such as CNC Routers, CO2 Lasers, Large Format Printers and Application tables as well as consumables, spares and accessories ● Manage operational processes for machine logistics and engineer time management● Manage Profit & Loss for spare parts and consumables● Liaise with customers and engineers to deliver effective resolution to deliver a brilliant service● Maintain great relationships with customers to enhance company reputation● Manage social media on multiple accounts ● Order replacement parts and ensure return of faulty equipment is returned to the manufacturers● Manage stock levels of spare/replacement parts● Create and maintain a Customer database● Develop a ongoing growing customer contact system● Organising and contributing to Trade Exhibition Shows● Develop record storage (digital and physical) of customer cases● Create, develop and maintain Customer Help and Support guides

Represent the site at agreed forums to update on site activity and advise outputs and impacts as appropriate.Maintain effective use of site and lifecycle resource by managing CSR:TL & OM ratios at service required level and influencing senior managers to commit activity.Delivery of activity relating to recruitment and reskill plan including exceptional activity relating to Christmas planning and effective management of shift reflex process.Engagement with Planning to ensure Shift options are fit for purpose and can be effectively seated.Deliver the successful implementation of activity/process changes into the site within resource, time and cost tolerance, whilst meeting quality standards within Campaigns.Collectively working with Training & Scheduling to ensure the smooth and successful delivery of training into front line. This involves engaging the Operation to deliver an excellent rate of succesful training levels.Key skills for the role are extensive experience of a call centre operation and good working knowledge of systems and processes, knowledge of project management, flexible approach and ability to manage a varied and rapidly changing workload, logical and analytical approach to tasks / activities, a concern for accuracy to their own and others work, great interpersonal skills and excellent team player.

Responsible for managing my team’s performance, in line with company expectations and KPI targets, completing project related work for the area, supporting TM’s and agents from own team and community.Coaching to develop the people in my team, working with them to achieve their own personal goals. I have also lead group coaching session to encourage a shared learning environment. Within this role I developed an understanding of Orange’s policies and procedures to manage absence and performance. This was best demonstrated when I took over a team that were ranked second lowest on the community for Customer Satisfaction however through focus, constant feedback and development of under performers we moved to been the top performing team overall in the Insurance department which consisted of 14 teams. I supported my Operations Manager to drive incentives and activities. I am confident when communicating with people at all levels and getting everyone involved in participating.

Resolve customer queries and provide brilliant customer service. Within this time I was trained in a wide range of call types and always achieved KPI results within the company standards