I am a Head of Business Development and Customer Experience at Tassomai, a leading online learning platform that provides evidence-based, motivational, and impactful revision and homework to students in UK and international schools. With over 10 years of experience in the education sector, I have a passion for delivering innovative and effective solutions that enhance learning outcomes and student engagement.I lead the customer-facing team, which covers sales, customer service, and customer success. I am responsible for driving revenue growth, ensuring customer satisfaction and retention, and providing coaching and feedback to my team. I also work with senior and middle leaders to understand their needs and challenges, and to present Tassomai as a valuable and trusted partner. I have successfully negotiated and closed multiple large contracts, onboarded and trained hundreds of new customers, and increased user retention rate by 25%.