Mark Barton Email & Phone Number

Berlin, Germany

Updating and maintaining the music copyright database for our seven Collective Management Organisation (CMO) customers.Processing copyright update requests sent in by our customers, and ensuring that the information held in our database reflected their request. This includes analysing duplicate entries and similar works to ensure there was a single, correct entry for each work.Liaising with our customers and music publishing companies to ensure that accurate information has been provided and that the requested updates satisfy both ICE’s and our customers’ business rules.

Berlin Area, Germany

Customer care specialist for US market.Resolving customer issues via Email, phone and instant messaging.Handling escalation calls in which the customer has become distressed or is dissatisfied with the resolution originally offered to them. Liaising with other departments in the company, mainly logisitcs, payments, marketing and digital in order to gain greater insights to provide to the customer or to let them know of potential issues that have come to our attention. - Involved in the supervision of new employees; answering questions and providing performance feedback.

Berlin Area, Germany

Providing customer care and product recommendations for customers of luxury fashion websites Net-A-Porter and Mr Porter through emails.Numerous administrative responsibilities.

Berlin Area, Germany

- Calling production companies to ask whether they had films suitable for entering the festival. Then recording results of all calls in Salesforce database.- Liaising with clients after phone calls to ensure they register their films and aid them with the process.- Liaising with environmental publications and websites in order to promote our festival.- Helping to translate and write our English press releases.

County Dublin, Ireland

Responsible for providing client (3 Ireland) with the correct billing information to enable payment to IBM for services rendered. Duties included invoicing, liaising with client to obtain Purchase Order Numbers and weekly conference calls with CFO of IBM Ireland.Requesting software packages and hardware components for our client through IBMs internal system.