Mark Battison Email & Phone Number

London, United Kingdom

Utilise multiple sources of customer data (using SQL) to help improve decisions making to drive better retention, engagement and sales. Sales Force (corporate data), Abacus (web user data), DSB (subscriber data), Google Analytics and Marketo.Developed a self-service model using Tableau so all areas of the business can make effective decisions faster and remove the blockers of limited resource. Full automation of regular reports across the business using Tableau Online.Regularly produce reports directly for CEO and Board.Implemented report request tracking process using Jira.Manage and train Junior Analysts.

Responsible for providing analysis and insight against one of Europe’s richest data sources (over 30 billion transactions) using the latest BI tools including Tableau and MicroStrategy. Also MS Access, MS Excel and SQL.Trained and educated self-service users across the business.Allocated ad hoc reporting requests across the team.Accountable for delivering highly confidential data externally in a timely and secure manner.Managed Apprentice ensuring they developed skills and making sure work was accurate.

Responsible for management reporting for Business Operations. Producing regular and ad-hoc reports using Cognos, MicroStrategy, MS Excel and MS PowerPoint.Led reporting automation work using Visual Basic to write Macros to drive efficiencies on regular reports.Managed Customer Satisfaction analysis working closely with a third party to provide insightful information and recommendations to drive improvements.Acted as Business Continuity Co-ordinator.

Managed full administration and support of 20,000+ users, both internal and external.Achieved a personal Customer Satisfaction score of 92.2% from 99 surveyed cases.Key role in several important migration projects involving the likes of Lloyds and RBS.Designed and ran training course for Visa Online Support role.Trained member bank administrators.

Bachelor'S Degree, Accounting And Finance, 2Nd

Education record