• Deploy and manage hardware and software for all computer related tasks or issues within the VMASC organization. Provide technical knowledge, support & problem solving for desktop workstations, virtual machines, virtual environments, troubleshooting tasks, workstation security, equipment maintenance, and inventory analysis.• Exercise discretion in assessing the needs & developing alternative solutions to reported problems to adequately respond to a customer’s request in sufficient time to meet enterprise research support needs.• Act as project, service manager or service owner or as a member of a project or service team responsible for researching, developing, testing, documenting, & deploying projects or services to manage & maintain the VMASC desktop environment.• Work within the functional areas with ITS to actively analyze technical issues to develop and document solutions. Maintain & enhance knowledge through independent study.

•Remote & Local IT support analyzing system failures, along with hardware and software troubleshooting, remote desktops and VMware•Web hosting along with buying domains, selecting best host for web traffic, securing website data from cyber-attacks. I’ve created blogs, media sites, e-shops, and photo galleries with clients

●Managed 700+ devices (Windows, Apple, Chromebooks)●Google Admin Console Management●Active Directory User account management & MMC●Deployed and Installed software for iOS and windows devices with JAMF and apple school manager●Inventory analysis and management with gigatrak inventory software●Updated device policies and approved apps and app requests for users●Drone videography and photography operator for school needs and school landing page●Maintained great communication and relationships with staff and students throughout the elementary school beyond simple troubleshooting (ex. Garden Club Volunteer)●Co-directed morning announcements with 2nd & 3rd graders, while teaching them how to use AV equipment and editing software●Managed and solved tickets through service cloud ticketing system●Managed gradebook input system in Synergy

●Remote IT Support●Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.●Manage web hosting and web development •Developed diagrams to describe and lay out logical operational steps.●Presented business leaders with ROI estimations to drive project planning.

Guided Middle and High School age teens to learn to apply to college, find a career after school, and handle everyday scenarios to the utmost of their abilities, while also volunteering and organizing countless community events to better their social skills and philanthropic awareness.

Operate and oversee after school program for the YMCA at Blair Middle School● Created curriculum weekly for learning life lessons & leadership skills● Fostered relationships with staff at Blair & with all the YMCA parents and students● Daily physical activities, as well as mentally stimulating workshops (taught them to build a simple PC)● Trained new staff to learn licensing for child care codes & YMCA work behavior● YMCA Summer Teen Camp Counselor at Wesleyan University, also the Boating & Fishing specialist (was lifeguardcertified) Summer of 2019 and 2020

Main duties included setting up a Local area network for an office building, laying down cat6 and raspberry pis for independent services in each office room. Also had to set up RFID scanners for security purposes.