Mark Begin Email & Phone Number

Program Manage BI requirements in support of Microsoft’s Worldwide Commercial Business finance teamCollaborate with Finance stakeholders to define data needs, related analytics cube dimensions and measures, and business logicPartner with database engineers and data engineers to identify and integrate data sources; implement database stored procedure and analytics cube data model changesManage product backlog and work items in Azure DevOps, including driving daily stand-ups with the engineering teamSupport users’ understanding of the analytics cube functionality and measure logic

Manage the SCRUM activities associated with the development of Symetra’s annuity products’ administration systemPartner with the Product Owner to understand feature priorities and develop release schedulesImprove engineering maturity by encouraging the adoption of agile best practices

Program Manage BI requirements in support of Microsoft’s Worldwide Commercial Business finance teamCollaborate with Finance stakeholders to define data needs, related analytics cube dimensions and measures, and business logicPartner with database engineers and data engineers to identify and integrate data sources; implement database stored procedure and analytics cube data model changesManage product backlog and work items in Visual Studios Team Services (VSTS), including participating in daily stand-ups with the engineering teamSupport users’ understanding of the analytics cube functionality and measure logic

Provided Program Management and Project Management support for Microsoft’s Commercial Software Engineering Data Scientist teamImplemented a more structured approach to machine learning project planning, tracking and reporting processes Aided the leadership team in driving brainstorming sessions to design an updated machine learning lifecycle model Augmented constrained FTE Program Management resources, by assuming project management responsibilities for machine learning projects, including managing product backlogs and work items in Visual Studios Team Services (VSTS)

Bellevue, Washington

Implemented a structured approach to the nascent Business Intelligence efforts of an internet start-up that lead to more timely and insightful information about the company’s performance, customers, and competitorsDeveloped a Business Intelligence team charter that included goals for introducing process discipline, improving data quality, ensuring data security, and support for self-serve analyticsDefined Business Intelligence related roles and responsibilities, including that of the Data Architect, Database Developer, Business Intelligence Analyst, Data Scientist and Financial AnalystDrove the recruiting and interviewing processes for a Business Intelligence Analyst new-hireDeveloped and maintained a Business Intelligence deliverable roadmapDesigned and implemented a Business Intelligence deliverable lifecycle and triage process Routinely develop and publish interactive Tableau dashboardsCollaborated with data architect and data warehouse developers to address data quality issues, update data dimension and fact tables, and optimize the data infrastructure’s performanceSecured 3rd party data, when necessary, to complement internal data and analysesConducted internal Tableau training sessions to promote self-serve analytics within the company

Bellevue, Washington

Provided operational oversight of outsourced transactional system (Domain Name Shared Registry System)Developed functional requirements and use cases to support the development of internal facing capabilities and new registry servicesLeveraged Tableau to support business units’ requests for transactional data that help inform key business decisions

Designed and implemented the internal service overseeing Microsoft’s internet top level domains (gTLDs)Managed adherence to ICANN’s New gTLD Program application and evaluation process requirementsDrove operations planning and launch readiness with registry service providers and registrarPartnered with Microsoft’s legal and business groups to manage ICANN Registry Agreement negotiations Developed Microsoft’s gTLD polices related to eligibility, acceptable use and trademark protectionsAdvised business groups on string contention auction providers, formats, and related ICANN requirements and constraintsActively engaged the Internet Corporation for Assigned Names and Numbers (ICANN) and stakeholder community to stay informed of industry trends and best practicesAdvised peers on the Procurement and Contract Management teams on the best approach to designing and implementing Request-For-Proposal (RFP) and Contract Management service lifecycles, including defining team charters, lifecycle tasks and deliverables, and responsibility matrices

Designed and implemented Services and Solutions strategic planning processes and lifecycle for the datacenter/cloud infrastructure division, including: - Defining Service Owner and Service Manager roles & responsibilities - Developing key deliverables and templates - Managing cross-organizational governance steering committeeProduced an annual Solutions Memo recommending key capability priorities and investments Actively participated in cross-organizational Tools Leadership Committee providing oversight of the divisions application portfolio, including developing the committee charter and members’ roles & responsibilities

Managed a team of 4 Program Managers responsible for the functional requirements and delivery of a line-of-business application portfolio supporting the datacenter and cloud division’s security team. Partnered with security team’s leadership to develop a successful project governance framework and roadmapImproved engineering maturity by introducing software development lifecycle principles and best practicesDeveloped and organized a sustain-engineering team and triage processManaged the professional engineering services (contingent staffing) RFP requirements and selection criteriaFacilitated the on-boarding of application portfolio into the Tier1 application support organization by providing relevant SLA requirements and knowledge-base material

Managed a team of 5 Program Managers responsible for the functional requirements, and maintenance, of the product activation/anti-piracy application portfolio supporting Microsoft Office and WindowsDrove collaboration between MS IT and the Windows and Office product teams to develop application roadmaps and product launch readiness plansMentored and coached college new hire as part of a company program to develop high-potential employeesCollaborate with MSIT-India to plan and execute project work off-shore

Managed a team of 22 to develop the back-end system supporting Microsoft’s anti-piracy program Genuine Advantage Collaborated with the Windows Genuine Advantage product team to develop application roadmaps and product launch readiness plansCoached and mentored vendor-based Program Management staff to ensure adherence to Microsoft IT’s software development lifecycle and governance processes and policiesManaged the professional engineering services (contingent staffing) RFP requirements and selection criteriaMentored and managed the performance of a college intern

Bachelor Of Arts (Ba), Interdisciplinary Studies - Marketing And Speech Communications

Master Of Business Administration (Mba), Management