Mark Bennett Email & Phone Number

Farnborough, GB

Reading, Hampshire

ISO Governance, Audit, and Continual Improvement Consultant, maintaining and developing the Service Management System (SMS) and Quality Management System (QMS). Internal Audits to ISO 9001, 14001, 20000.

Camberley

Consultancy contract initially engaged to perform a full ISO 9001 internal audit of all departments to validate processes and compliance, and ensure all observations from previous audits have been acted on and closed off. Subsequently re-engaged to review and advise improvements to the Quality Management System, and identify and implement Business Process.

Aldershot

• Performed a dual Quality Management/Continual Service Improvement role for a division of CSC working in partnership with a UK Government agency.
• Awarded a CSC recognition award for the successful implementation of a “Service Management Process Manual” (a 600 page manual covering the entire Service Management activity which was required to be reviewed and.
• Worked closely with both HMG Client Management and CSC Management to report, review and prioritise Continual Improvement activities and progress. Improvements reduced costs and timescales, and improved service.
• Improved and expanded the existing tracking, updating and reporting of Service Improvement initiatives (Continual Service Improvement) across several functional areas - not only directly within the account, but also.
• Provided Quality Management consultancy into the account: Producing the Account Quality Plan and associated document set. Managed and conducted internal quality audits to ISO 9001 standards. Tracking and follow up of.
• Established localised versions of global CSC processes to meet the specific needs of the account, achieving improvements to the relevance and efficiency of project documentation.

Aldershot

• Dual Role covering both Asset Management and Quality activities
• Asset Management Lifecycle Processes development and use of AML Tools.
• Establishing localised versions of global Asset Management processes meeting the specific needs of the client account.
• Providing QM consultancy into assigned areas of programme.
• Quality Audits carried out against ISO 9001.

Various UK Locations

• Working with various client accounts within CSC, and also developing internal Quality processes for use by CSC’s own Quality Teams. Audits and Quality checks of functional areas and projects.
• Awarded a CSC recognition award for the successful implementation of the development and implementation and management of an account-level Process Architecture (documented using Casewise, and presented to all account.
• Providing Quality Management consultancy into assigned areas of accounts.
• Monitoring and maintenance of the documentation and processes in use by the Quality Management Team.
• Maintaining account Quality Plans and process-related account templates.
• Owning, developing and implementing the “Process Architecture” for a large account working for a UK Government client. For this activity I lead a small team of contributors, each of whom were experts in their own.

Various

• Performed the role of Project Manager at various times whilst at CSC, working for several Accounts and Clients. Accomplishments:
• Managed the deployment of CSC’s new Quality Management System across one client-facing account, taking the account capability from Software Engineering Institute (SEI) level 1 to level 3 capability in 2003. To aid in.
• Implemented a new internal quality system for an account in a compressed timeframe of 1 month. The assignment was initially to provide Project Management for a 2 month short term phase of a roll out of a new internal.
• Managed “Production Integration” activities, facilitating the transfer of projects from Development into Service Management.
• Managed a ““Windows Certification laboratory”. (A testing facility to ensure that new applications conformed to designated standards for the customer’s standard PC build).

Fleet / Solihull

• This role was for a new account for a major UK Public Service.Duties and Responsibilities:
• Analysis and decomposition of customer requirements from contract schedules.Accomplishments:
• Part of a 3-stong team that generated acceptance criteria for the entire customer specification of the new contract (Greater than 2000 clauses decomposed to several thousand criteria).
• Created a requirements management procedure documentation set for use by the requirements team, enabling a consistent approach to requirements processing.

Fleet

• This role was in support of a large team which successfully bid for a major UK Public Service account.
• Received a CSC “President’s Award” for outstanding contribution for the Configuration Management, Tracking and Control of the bid submission documents and specification responses, including quality review and approval.
• Configuration Management, Tracking and Control of the bid submission documents and specification responses.
• Author of some responses.
• Quality Review and approval of the final bid submission documents.

Farnborough

• Performed the role of Business Analyst at various times whilst at CSC, working for various Accounts and Clients. Duties and Responsibilities:
• Identified new opportunities, developed proposals for requested projects, and negotiation of future project work with customers.
• Metrics “Subject Matter Expert”.

Fleet

• Pre/Post-sales Consultancy and Front-line/On-site Technical Support to customers in the Defence/Aerospace industries and the UK Ministry of Defence.
• IT Manager for the UK office, (a small team covering the UK and parts of Europe). Specifying, purchasing, and installing IT products (Servers, desktop and laptop computers, routers, software etc).
• Training of customer end-users. Courses run were 1 week in duration, for each of three different products.
• Administration and housekeeping of internal systems. Beta testing of development versions of company products.
• Representing company at Symposia, Exhibitions and Conferences.

Preston, United Kingdom

• Front-line Technical Support to customers. (A customer base of 160 companies, from 10’s to 100’s of users).
• Investigative Support of bugs and operational problems, working with suppliers and customers to resolve.
• Data Report Writing.
• Housekeeping of customer systems (Systems Administration).

Bsc Hons, Computation

Activities and Societies: Chairman of the Computation Society

T E C A5(Higher) Production Engineering (Hnc) T E C Mechanical And Production Engineering (Onc), Mechanical And Production Engineering

Education record