Mark Biddle Email & Phone Number

London Area, United Kingdom

London

• Consulted with and supported key customers in Europe and Middle East for multiple notification requirements including crisis management, business continuity and information technology automated alerting solutions.
• Supported customers to define their requirements and identify the solutions that they need in the short and medium term with the best ROI as well as meeting requirements and goals from various key stakeholders with.
• Responsibility primarily for pre-sales, consulting, customer success, training and support for both direct customers and partners.
• Completed and submitted numerous RFP/RFI requests from multinational organisations.
• Signed up several key accounts including OPCW, European Patent Office, British Airways, Brakes and Browne Jacobson LLP.
• Recruited and managed new partners in Europe to resell the MIR3 solution.

• Founded a company with the aim of supplying, delivering and supporting the AlarmPoint suite of notification products based over four years of experience in all areas of the AlarmPoint market gained at Criticall Ltd.
• Signed up customers including Kent Police, BT, National Grid Wireless and Delphi Lockheed Automotive as AlarmPoint customers to AlertCentric.
• Contracted by xMatters and its partners to run training courses globally, across the UK, Thailand, Russia, South Africa and UAE, at customer sites as well as at xMatters’ offices.
• Upgraded xMatters clients with latest versions of the software which included specifying new hardware and software requirements and manually converting scripts from the old system to the new system.
• Advised customers on best practice for the use of automated notification solutions.
• Consulted on and installed AlarmPoint’s emergency software variant aimed at the Business Continuity and Disaster Recovery market.

• Managed, motivated and developed a team of 7 software developers and consulting staff, covering all the technical aspects of the business, both customer facing and internal, resulting in a high level of customer.
• Integral member of the Management Team, who had responsibility to deliver solutions to customers and maintain a high level of satisfaction for the software products and services delivered.
• Drove key aspects of a new notification software architecture project.
• Supported the sales teams in a large variety of sales campaigns in a technical and systems consultancy role.
• Effectively established a framework to support sales personnel in costing, budgeting and completing business within the scope of the software toolsets capabilities.
• Successful technical account manager in key accounts

Bsc (Hons), Rural Land Management

Education record