On a twelve month STC, I formed part of a close and highly skilled team handling Casualty claims to conclusion, from a wide cross section of industries. I handled claims up to £1.4m in value, provided mentoring where needed. I developed effective working relationships with our brokers on specific accounts and also with policyholders assigned to me. I worked on the General Insurance platform with a small amount of project work on ECF. My personal goals were to provide a reliable high calibre… Show more On a twelve month STC, I formed part of a close and highly skilled team handling Casualty claims to conclusion, from a wide cross section of industries. I handled claims up to £1.4m in value, provided mentoring where needed. I developed effective working relationships with our brokers on specific accounts and also with policyholders assigned to me. I worked on the General Insurance platform with a small amount of project work on ECF. My personal goals were to provide a reliable high calibre claims handling service with added value. In turn XL Catlin helped me to gain Lloyds experience, to re-exercise my claims handling skills following six years as an auditor and immerse in available training (attended 50+ hours). Show less

Performance Auditor March 2010 to Jan 2017 – AIG Europe, CroydonWorking within Claims Operations, I originally managed a portfolio of around forty specialist claims suppliers using a risk based review schedule. Working either alone, as a team, or as lead auditor of a team, the role included Regulatory reviews/Due Diligence and technical claims auditing across multiple lines of business (Casualty, Professional Indemnity, Aviation, Marine, Motor and A&H) within the UK, Scotland and Northern… Show more Performance Auditor March 2010 to Jan 2017 – AIG Europe, CroydonWorking within Claims Operations, I originally managed a portfolio of around forty specialist claims suppliers using a risk based review schedule. Working either alone, as a team, or as lead auditor of a team, the role included Regulatory reviews/Due Diligence and technical claims auditing across multiple lines of business (Casualty, Professional Indemnity, Aviation, Marine, Motor and A&H) within the UK, Scotland and Northern Ireland, involving AIG’s: -Loss adjuster panel-Legal panel.-TPA’s (Third party claims administrators / outsourced claims handling)This work also included:-Scheduled regulatory re-assessments-Setting up and concluding each desktop or on-site review-Working closely with key stakeholders to understand their service needs and resolve any issues identified-On-boarding due diligence investigation and assessment for new suppliers. Supporting the lines of business in relation to any regulatory gaps identified and helping to set up contracts-Contract renewals-Obtaining and monitoring general MI-Maintaining supplier records, their contract status and all associated documentation-Risk profile reviews-Ad-hock project work-Assisting in-house claim file reviews as requiredFile audits were calibrated, so reviews between auditors are fair, consistent and reliable. I ensured a positive process by recognizing both good work and areas for potential improvement. Any issues identified and potential solutions were discussed and agreed with the supplier and key stakeholders. I have a proven track record for adding value and achieving improvements from the review process. Due to company re-organization, our UK team reduced to three in 2014 and then focussed instead on the technical claim file auditing of AIG’s largest TPA’s, across the UK, Europe, Africa and Canada, including multiple lines of business. Show less

Liability Claims Adjuster Dec 2006 to March 2010 - Cunningham Lindsey, RedhillInvestigated a wide range of EL, PL and Product Liability claims, including injury and property damage cases. The role involved on site investigations, taking witness statements, obtaining documentary evidence and producing locus reports and/or detailed liability reports within SLA, for a range of principles. I was the account referral point on Highways claims for a major local client (Borough Council). Duty… Show more Liability Claims Adjuster Dec 2006 to March 2010 - Cunningham Lindsey, RedhillInvestigated a wide range of EL, PL and Product Liability claims, including injury and property damage cases. The role involved on site investigations, taking witness statements, obtaining documentary evidence and producing locus reports and/or detailed liability reports within SLA, for a range of principles. I was the account referral point on Highways claims for a major local client (Borough Council). Duty adjuster rota. Reason for leaving: Multiple redundancies. Show less

Liability Claims handler July 2003 to Dec 2006 - Ace Europe Ltd, MaidstoneHandled a wide range of complex EL, PL and PR claims from start to finish, with a caseload of approximately 350-400 files. The role involved desktop enquiries and/or instructing external specialists, assessing liability/quantum and resolving claims quickly and efficiently by effective repudiations or compromise. I worked closely with policyholders, brokers, adjusters, experts and solicitors. Around 20% of the caseload… Show more Liability Claims handler July 2003 to Dec 2006 - Ace Europe Ltd, MaidstoneHandled a wide range of complex EL, PL and PR claims from start to finish, with a caseload of approximately 350-400 files. The role involved desktop enquiries and/or instructing external specialists, assessing liability/quantum and resolving claims quickly and efficiently by effective repudiations or compromise. I worked closely with policyholders, brokers, adjusters, experts and solicitors. Around 20% of the caseload included claims between £50,000 and £500,000 with minimum need for supervision. I participated in successful face to face negotiations, ADR meetings and attended Court hearings. Duties also included mentoring team members and auditing files. Reason for leaving: Redundancy due to company relocation. Show less

Liability Adjuster Nov 2002 to June 2003 - Capita McLarens Loss Adjusters, GuildfordLiability adjuster with duties similar to 2006-2010. Reason for Leaving: Redundancy due to closure of branch.

Senior Claims Handler (Case Manager) June 1999 to Nov 2002 - Aviva, previously London & Edinburgh (L&E), WorthingHandled personal injury, property damage and/or litigated Casualty cases from cradle to grave, across a range of EL, PL and PR cases. Dealt with claims up to £75,000 but on occasion was authorized to retain and settled losses over £200,000. Duties included fraud representative for the team, handling assigned risks, Woolf audit and training for junior staff. Reason for Leaving:… Show more Senior Claims Handler (Case Manager) June 1999 to Nov 2002 - Aviva, previously London & Edinburgh (L&E), WorthingHandled personal injury, property damage and/or litigated Casualty cases from cradle to grave, across a range of EL, PL and PR cases. Dealt with claims up to £75,000 but on occasion was authorized to retain and settled losses over £200,000. Duties included fraud representative for the team, handling assigned risks, Woolf audit and training for junior staff. Reason for Leaving: Career progression.Special Investigations August 1998 to June 1999 – L&E, WorthingSet up and developed a new anti-fraud unit. Duties included casework, providing guidance and training to other units, research and projects. Handled a small caseload of motor theft claims and staged accidents. Produced witness statements with exhibits on behalf of the company to support police prosecutions. I was then transferred to the Casualty claims department, due to duplication following the take-over by Norwich Union.Technical Motor Claims Handler June 1995 to August 1998 – L&E, WorthingEngaged in proactive claims handling to achieve early economic settlements. Using an imaged claim file system, the high caseload involved only Personal Injury, Litigation and Fraud cases from referral to completion. Authority limit of £50,000, or up to £100,000 with guidance. Duties included training for junior members, technical audit, referrals and quality improvement initiatives. Transferred to the next role, after being selected by the Claims Director for a Special Investigation role.Motor Claims handler 1991 -1995 – L&E, Worthing. Cradle to grave Motor claims. Career progression.Motor Claims Handler 1988 – 1991 – Captive insurer (linked to L&E), Worthing. Cradle to grave Motor claims. Career progression.Claims Technician 1986- 1988 - Norwich Union, Brighton. Cradle to grave Motor claims and other lines of business. Career progression. Show less