Mark Biondo Email & Phone Number

Chesapeake Virginia

Chesapeake, Virginina

Responsible for the development and delivery of courses in support of MSC Afloat in Chesapeake, VA. Lead instructor for the Electronic Key Management System (EKMS) Local Element. Currently the MSC EKMS LE Manager for SRAs Training Department. Supporting instructor for Server 2003/GOSUP and ACG courses. Refine course objectives, develop topic objectives and write course material. Design charts, graphics, videos and illustrations for student and presentation materials. Participates in mobile training as needed. Manages and maintains the training network. Currently assistant training manager.

Chesapeake, Virginia, United States

United States, Chesapeake, Virginia

Network Technician responsible for the resolution of trouble calls and system anomalies aboard MSC SMIS networks as directed by the Afloat Help Desk. Maintain, install, update, configure, and repair fiber optic networks and cable plants aboard MSC vessels. Accomplish turnkey installation of fiber optic network upon designated vessels worldwide. Provide user and administrator training as requested. Installation Team Leader for the “Global Operating System Upgrade Project” Provide training to fellow employees and customers on the migration of the Windows NT 4.0 Operating System to Windows XP and Server 2003. VERITAS Backup Exec, cc:Mail Administration, Exchange 5.5/Outlook 2000, McAfee Virus-scan, and troubleshooting, and troubleshooting the Bandwidth Efficiency Satellite Transport (BEST) system. Provide detailed reports and maintain records of deployments to upper management. Participate in and collaborate with fellow technicians in knowledge management keeping abreast of technical issues that directly affect assigned projects and tasks.

United States, Chesapeake, Virginia

Network Technician responsible for the resolution of trouble calls and system anomalies aboard MSC SMIS networks as directed by the Afloat Help Desk. Maintain, install, update, configure, and repair fiber optic networks and cable plants aboard MSC vessels. Accomplish turnkey installation of fiber optic network upon designated vessels worldwide. Provide user and administrator training as requested

United States, Norfolk, Virginia

Duties included providing password re-set, account unlock and activate Navy Marine Corps Intranet (NMCI) accounts. Troubleshoot and map network printers. Assisted end users with configuration, software and network issues. Configure COTS and GOTS native to the military environment. Configured software, hardware, data and Microsoft Outlook settings. Tracked and provided followed-up support to trouble calls via telephone and Remedy ticketing system. Perform other related tasks as assigned by supervisor.

United States, California

Instructed, supervised, and evaluated the performance of 30 personnel. Coordinated work assignments, evaluated performance and provided counseling as required. Installed, operated and maintained both analog and digital tactical telephone systems and other communication circuits. Installed, operated and maintained tactical data systems. Served in the role of EKMS LE Manager training and enforcing the policies and procedures governing the use and storage of COMSEC material IAW National Security Agency’s guidelines. Prepared reports and maintained COMSEC inventory IAW with guidelines defined by parent EKMS account. Shipped and accepted delivery of COMSEC materials. Knowledgeable in the installation, management and maintenance of Secure Telephone Units (STU) and “SIPRNET” networks managing bulk encryption devices with both commercial and military equipment in a field and garrison environment. Proficient in the deployment of INMARSAT and Iridium Satellite phones.