As the Business Transformation Lead at Boeing Global Services' Digital Aviation Solutions, I play a pivotal role in spearheading the organization's digital and process evolution, ensuring enhanced business agility through strategic transformation initiatives. My efforts are focused on driving organizational change, leveraging AI in new ways of working, and promoting the adoption of innovative practices across the board.Key Responsibilities:- Strategy and Collaboration: Develop and implement transformation strategies in close collaboration with executive leadership, identifying opportunities to accelerate business agility.- Change Leadership: Lead transformational activities across multiple teams and functions, employing process improvement, change management, and coaching techniques.- Global Partnership: Partner with over 270 global leaders to facilitate the rapid adoption of transformational practices within the Digital Aviation Solutions organization.- Executive Engagement: Engage frequently with senior and VP-level leaders through interactions and presentations, driving forward various initiatives across multiple global geographies.- Innovation and AI Utilization: Utilize AI to innovate new processes and methodologies within the Software Development Life Cycle (SDLC), enhancing efficiency and effectiveness in digital transformation efforts.

My role encompasses the following responsibilities:• Managed a team of 4 TPMs, and provided guidance to a team of 10 APMs.• Was responsible for aligning over 20 cross-functional teams to deliver multiple complex technical solutions. This was done consistently over the course of 7 quarters and consisted of a healthy mix of product and engineering initiatives. • Worked closely with stakeholders to define project scope, requirements, and timelines, and ensured alignment with the overall company strategy and OKRs.• Managed project risks, issues, and dependencies, and provided timely metrics to executive management.• Coordinated with product management, engineering, quality assurance, and operations teams to drive program execution, and delivered high-quality products on time and within budget.• Implemented Agile methodologies and best practices, including Scrum, Kanban, and Value Stream Mapping, and managed project management tools, such as Jira, AirTable, and Slack, to improve team collaboration and productivity.• Facilitated regular program level meetings, PI planning, system demos, and retrospectives, and promoted a culture of continuous improvement and learning. • Collaborated on and implemented a continuous planning process that ensured the continuous flow of initiatives from planning into development

• Consulted and advised on the implementation of scaled agile practices across the organization• Developed and delivered training for all roles and competencies necessary for a successful agile transformation, in-person and virtually• Connected the business and users to ensure the development and delivery of high value solutions to customers. • Engaged the engineering organization to collaborate on more agile ways of delivering solutions and enhancing throughput • Pivoted the organization towards virtual ways of practicing agile• Organized and facilitated virtual PI Planning sessions• Consulted on agile metrics and tools• Created working sessions for RTEs and STE Roles• Created Product Management / Product Owner training strategy

• Led efforts to scale agile practices throughout the organization• Collaborated on assessments to identify gaps, spotlights strengths, recommend improvements and to ensure positive growth,• Developed and delivered training materials for all roles and competencies necessary to successfully transform to scaled agile • Consulted with the business to refine the intake process and to ensure the delivery of the highest value solutions to Empower’s customers • Consulted with engineering to ensure the continuous evolution of engineering practices and to build a continuous delivery pipeline • Promoted DevOps and Behavioral Driven Development practices resulting in a significant reduction in time-to-market

• Featured by Scaled Agile as the example of how to implement agile in a geographically dispersed environment • Consulted during the transformation to Lean-Agile practices resulting in six successfully and long-lived ART launches• Trained and mentored all roles on the competencies necessary for a successful agile transformation, resulting in a true culture of business agility• Collaborated with the executive team to create metrics and KPIs used to for quicker decision making and strategy pivots when market changes occurred• Mentored and coached members of the business in new roles to ensure the delivery of the highest business value to customers• Consulted with Engineering to ensure the continuous evolution of engineering practices and to optimize the flow of value • Consulted on the build out of infrastructure and a continuous delivery pipeline for frequent automated releases of solutions• Created CoPs to advance Scrum Master, RTE, and Product Management groups• Evangelized for Agile and DevOps resulting in a renewed DevOps movement within the organization

• Consulted, lead, and advised on deployment and effective implementation of measurement and improvement activities • Lead SAFe training and certifications efforts for all roles• Advised on the development of measures of the quality, efficiency and effectiveness of processes, methods and practices. • Conducted assessments to verify results, collected lessons learned, identified weaknesses, spotlights strengths and recommended improvements • Consulted with project management, and executives within and outside the Technology Development organization on the tailored implementation and use of standard agile processes, procedures, measures, and tools to achieve conformance with required standards and identified business objectives • Assessed projects and organizations against identified assessment to identify strengths and weaknesses • Evaluated information collected from user feedback, Software Quality Assurance, measures, assessments, lessons learned, etc. to identify, quantify, and propose improvements to process assets. • Consulted with organizations on the development, execution, and assessment of improvement plans and established improvement infrastructure • Developed and oversaw plans for piloting proposed improvements and measures to assess the quality, efficiency, and effectiveness of the improvements • Advised efforts to develop and measure identified improvements for quality, efficiency, and effectiveness of process assets

• Facilitated scrum, ran planning meetings, daily stand-ups, demos, and retrospectives• Coached product owners and team members in user stories mapping and story writing • Lead multiple scrum teams ranging in size from 7 to 20 members• Lead distributed teams across multiple countries and time zones• Lead joint team projects while ensuring alignment across all teams • Tracked team metrics and KPI to continuously improve and to provide projections to stakeholders • Shielded team from external interferences and low priority interruptions• Worked to resolve any internal team conflicts• Engaged with all stakeholders & partners to build a culture of business agility • When needed, conducted betas, bug triages, operational planning, and analyzed technical debt. Did whatever it to make progress• Acted as a project manager, a release manager, and product owner when called upon • Contributed to an agile transformation that turned around a failing start-up• The success of this agile implementation convinced the acquiring company to consider adopting an agile path forward

• Developed test plans and deployment plans for innovative VoIP products• Procured test equipment, built test environments, and executed test plans • Presented test schedules and LOE estimates • Conducted functionality testing, fault tolerance, and load testing. • Developed and implemented customer migration plans for major software upgrades • Conducted large-scale hardware and software installs into the production network • Conducted bug triage meetings with vendors, developers, and operations • Provided 24-hour Tier IV support to Operations after the solutions were tested and deployed.

Developed and Implemented processes for the configuration management of hardware and softwareBuilt and administered an online repository for the real time distribution of engineering packages, release notes, and code.Developed an asset management database to manage organizational resources. Maintained code for an integrated, Bill of Materials database.Database development and administration

Position involved end-to-end systems analysis, concept development, requirement definition, prototype development and demonstration, developmental/operational testing and evaluation.Developed and maintained a database used to manage organizational resources. Worked extensively with Visual Basic (VBA) and Standard Query Language (SQL).Communication Operations

Performed a spectrum of duties while progressing to the rank of Staff Sergeant.Duties included system operations, conducting and facilitating software upgrades, and database maintenance.Network operations, troubleshooting, and maintaining cryptographic communicationsImplementation of LANsDeveloped leadership skills as a non-commissioned officer