Lead Project Manager responsible for the delivery of the upgrade of the English Heritage network to provide MS Teams VoIP and site WiFi at all of the EH historical sites. Responsible for leading the design, deployment, testing, training and handover to the onsite staff. Collaborate with other PM’s delivering SDWAN to each site along with site curatorial and management. Lead procurement of services from third parties.

Technical Project Manager responsible for the delivery of services to the customer, ensuring customer satisfaction and high quality results. Responsible for planning and managing all delivery tasks including planning, design, installation, commissioning, integration, testing, acceptance, establishment of post sales support and ongoing service delivery:• Create project / integration / test plans from sales handover documents.• Create and manage RAID, actions and change control registers.• Define work packages, allocation (RACI) and project specific responsibilities for delivery activities, including allocation between internal project resources, 3rd party suppliers and Nokia global resources. • Develop the project schedule and control it throughout the project lifecycle.• Where applicable perform site survey, create or update risk assessment and method statements and manage installation of infrastructure (Passive/Active) and hardware from technical designs.• In coordination with resource managers, set up the service team to deliver the project.• Manage all team members either remotely or on-site and act as the primary interface between the engineering team and programme stakeholders for all activities. Coach and develop the skills of team members.• Evaluate contract documentation and develop any required service procedures, identifying potential cost reduction measures and up-scope.• Ensure timely delivery of all key deliverables as defined in the PO/Contract and drive acceptance of these deliverables according to entry / exit criteria.• Update stakeholders with reports and review meetings and liaise with the customer and 3rd party suppliers at all levels.• Manage product defects in conjunction with the Support Manager and liaise with Product Line / R&D for software development solutions.• Manage all project resources and costs.

Technical Support Engineer– Siemens Mobile Networks (later becoming Nokia), Bracknell, Berkshire. Technical support engineer in a five man team providing technical product support for UK deployed mobile network products but also providing project/sales support. Fulfilling a professional services role consisting of pre-sales support, training, installation, commissioning, documentation, processes and procedures, post sales support, project management and bid support. Responsibilities including: - o Installation and commissioning of Siemens products including IP Multimedia Subsystem (IMS), Location Enabling Server (LES) and Equipment Identity Register (EIR). This includes installation into live networks under extremely tight time constraints and into test environments where customer demonstrations are necessary.o Installation and upgrade of SOLARIS, ORACLE, SUN CLUSTER 3.0 and proprietary Siemens software onto SUN Microsystems hardware.o Installation of LAN cabling and configuration of LANS/WANS on CISCO products.o Provide 24/7 and on call customer support ensuring consistent customer satisfaction.o Accept faults from customers and pre-sales and investigate/simulate/solve technical problems. Capturing and analysing traces such as SS7, XML over http/SOAP and SIP.o Provide bid support.o Provide project management of small projects or subsets of large projects.o Supervise, mentor, train and lead junior members of the team.o Produce documentation such as processes, procedures and reports for the department/group.

Systems Engineer in a four man team providing professional services for Europe, Middle East and Africa regions for Sonus Networks carrier grade VoIP solution provider. Professional Services consisting of Design, Pre-Sale Support, Training, Installation and Post Sale Support. Responsibilities including: - o Installation of all Sonus network components including PSX6000 (soft switch) GSX9000 (media gateway) and SGX2000 (SS7 gateway). This includes installation of live circuits and assisting in installation of demonstration equipment for pre-sales engineers.o Installation and upgrade of SOLARIS, ORACLE and proprietary Sonus software onto Sun Microsystems components.o Installation of LAN cabling and switching for connection of all Sonus equipment.o Interconnect test circuits for acceptance into OLO networks using ITU-Q specifications and test equipment such as the GN MPA7300, LITE3000 and I-Net.o Provide European 24/5 telephone customer technical support.o Accept faults from customers and pre-sales engineers, configure lab equipment to emulate the problem and diagnose faults as appropriate.o Capture, and analysis, of signalling (Q931 and ETSI ISUP) and logs for fault diagnosis.

Senior Engineer managing a five man team providing second line switching and network support for NTL's national network. Responsibilities including: -o Efficient management of team members and resources, including input into annual appraisals, recruitment, setting individual targets and team briefing sessions, deputising for the Principle Engineer.o Regular liaison with other departments, managers and directors.o Solely responsible for software patching, practices and procedures and application on 28 NORTEL DMS 100 switches, both local and transit.o Fault rectification using tools such as OM's, SPMS, DISPCALL, DLOG, AMADUMPo Accepting faults from the NMC, where first line techniques have failed, and following them through to a successful conclusion within specified SLA's. Provide 24 hour call out cover.o Capturing traces using various protocols on the GN MPA7300 to assist in fault finding.o Analysis of Q931, ETSI ISUP, BTUP signalling.o Liaison with Nortel TAS / ETAS / SWOPS / OLO's and customers for fault rectification. o Assist planning for and loading of major software upgrades.

Served in various locations within the United Kingdom as well as field operations in the Middle East including:o Satellite Communications Engineer (4 years) based at Satellite Ground Station 1001SU Colerne in Wiltshire. Responsible for set up and maintenance of secure satellite communications networks to fixed military installations, Army Mobile Units and Royal Navy vessels across the world. Technologies including CDMA, QPSK, RF.o Deployed to Satellite Ground Terminal at RAF Saxa Vord in the Shetland Islands as part of a specialist 5 man team tasked with recommissioning the terminal after a period of disuse. Resolved many issues with the ground segment and antenna to bring the system back into the UK Air Defence Network.o Deployed to the Arabian Peninsula in the first Gulf War to provide high speed data communications from the field back to the UK via mobile satellite ground terminals in close cooperation with the Army Signal Regiments.