Mark Block Email & Phone Number

Jasper, In, Us

Responsible for key performance metrics that include Days Sales Outstanding and Bad Debt expense. Also, responsible for timely and accurate entry of data for customer and supplier setup. Manage a team of forty five people. • Set vision and strategic direction for MBCI Credit & Collection and Customer Master / Supplier Master. Drive standard practices across the organization.• Drive continuous business process improvements.• Establish and manage team goals and performance metrics to company record levels.• Lead and manage strategic projects to support business direction.

Responsible for all facets of the Credit & Collection and Customer Master organizations.• Set vision and strategic direction for MBCI Credit and Customer Master Teams.• Drive continuous business process improvement for the organization. • Establish and execute team goals and performance metrics.• Drive technology improvements within organization.

Responsible for the entire MBCI Customer Service organization. Key performance metrics include phone management, order keying accuracy and product knowledge. Managed a team of one hundred forty.• Set vision and strategic direction for MBCI Customer Service organization.• Drive continuous business process improvement by consolidation of service locations.• Establish and manage team goals and performance metrics to world class level.• Lead and manage strategic projects to support Channel direction rather than Brand